[00:00] Hello, it's the PVDP insurance company. [00:03] My name is Vladislava. [00:04] How can I help you? [00:05] I got the insurance from last year. [00:12] Now I couldn't find the card. [00:15] I'm not sure if I really received the insurance card at that time last year. [00:20] The documents about the payment and the details about my insurance. [00:28] Okay, can you please tell me the number of your contract? [00:31] Number of my contract. [00:35] Insurance number you mean, right? [00:36] Yeah. [00:37] It's 22026. [00:41] And usually the number of our insurance starts with 5. [00:46] 5-4 or 5-2. [00:47] Oh, okay, okay. [00:49] Yes, I mean 5-2-2-0. [00:53] 5-2-2-0. [00:55] 2-6-0. [00:57] 2-6-0. [00:59] 3-5-3. [01:01] 3-5-3. [01:03] Okay, just second place. [01:05] Okay, in our system I see your contract for the name Pei Wu. [01:14] Yes. [01:16] Okay. [01:18] And I see your payment here. [01:25] And everything looks like okay. [01:28] Okay, what is your question about this contract? [01:32] It seems I didn't receive the insurance, like the physical card at that time. [01:39] Now I can only find the document. [01:42] Okay, I understand. [01:44] May I ask, do you write the email to our email address about that you want to... [01:53] Our company sent to you the physical card? [01:57] It seems I didn't. [02:01] Because at that time I thought it automatically sent to me. [02:04] Unfortunately, it doesn't send it automatically. [02:06] But many of our clients in the moment, if by insurance, live in another country, in the native country. [02:16] Okay, in this case, I can send you a hard copy of your contract and the physical card to your address. [02:25] In Czech Republic, it's Vrchlicka 46, Prague. [02:31] By post, you have it after two working days. [02:37] May I ask, if I go to hospital, do I need the physical card or I can just take my document with me? [02:45] You need, first of all, the number of the insurance. [02:50] And the first of all, before the visiting to the hospital, [02:58] you need to call to the assistance line and contact the assistance line about if this hospital is our contact facility. [03:08] May I ask now, because I have the hospital, sorry for this, but I have the... [03:16] Can you help me check if this hospital is containing your... [03:21] You need to call to the assistance line. [03:24] Now you call for the line for the concluding insurance online. [03:27] If you need to ask about information for hospitals or doctor or appointment in the hospital or doctor, [03:36] you need to call to the assistance line. [03:39] Okay, can you help me to choose the assistance line? [03:45] Yes, I can spell you the phone number for the assistance line. [03:48] It's 296-841-333. [03:59] Okay. [04:01] Please call to the assistance line. [04:04] Thank you very much. [04:06] Welcome. [04:07] Bye, have a nice day. [04:09] Bye. [04:09] Yeah, you too. [04:10] Thank you.