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Detail hovoru

ID: 1772709233408:ccxmlSession_6917327

Základní informace

Datum a čas
Čt 05.03.2026 12:13
Směr hovoru
odchozí
Volající → Volaný
218 → +96599398257
Připojené číslo
+96599398257
Agent
Milena Hrycka (218)
Jazyk
en
Délka hovoru
07:23
Celkový čas
07:35
hiff
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello? Hello? Yes?
[00:05] Hello. I'm calling you from health insurance company Slavia from Czech Republic.
[00:10] My name is...
[00:13] Yes, ma'am. Tell me.
[00:13] I see that you had adjusted on our website
[00:17] in health insurance for a student for 13 months.
[00:20] That's right?
[00:21] Which company, ma'am, is this?
[00:25] Which is this company?
[00:26] This is Slavia Health Insurance Company.
[00:29] Slavia, Slavia, right.
[00:32] You have your office in Pilsen, right, ma'am?
[00:35] Sorry, I hear you're so bad.
[00:40] Can you repeat, please?
[00:40] You have your office in Pilsen, also.
[00:44] You have in Pilsen, also, right?
[00:46] Your office?
[00:47] Yes, we have office.
[00:49] Our office you can find on our website,
[00:52] but we are online company,
[00:54] so we can prepare for you everything online.
[00:56] Yeah, yeah, I saw that.
[00:59] Can you, because I sent that in the format, you know,
[01:02] can you send me the details for, you know,
[01:05] you have my email, right?
[01:06] Yes, we have your email, your phone number, your house.
[01:10] Yeah, it's a basic, basic insurance.
[01:12] It's a basic insurance, for instance.
[01:14] If you can forward on my email the details, the form and all that,
[01:17] so I can just, I can just submit it.
[01:20] I can send you the information,
[01:22] but I just want to draw your attention that usually for this student,
[01:28] it needs to be comprehensive type of insurance.
[01:30] Can I send you both of these packages,
[01:34] the basic one and the comprehensive one, to your email?
[01:38] Just try to find some information.
[01:42] But this is not, but this is not,
[01:43] this is not, this is not,
[01:44] this is not mentioned in the, this is said to only, the,
[01:47] each student should be from Czech Republic.
[01:49] It is not mentioned they should be in a conference or,
[01:52] they should be, they should be in a from Czech Republic, like this.
[01:56] I'm sorry, I didn't know that. Because he is in the, he, he, he, he is in the medical country.
[02:01] He is in the medical university right now.
[02:04] So basically his medical is all like, you know, covered over there, like, you know, the university they take care.
[02:10] So what they, what they were saying, anyway, send me the details for the system.
[02:16] Yes, I sent it in the email. But what is the package, ma'am?
[02:17] What is the package for students, they should be some, they should be some, they should be some concession for students, right, for one year?
[02:26] Usually, usually the, for students need to be comprehensive type and the price is 14,880 Czech crowns for 13 months.
[02:34] How the, for 15 months?
[02:37] For 13 months.
[02:39] How many 15, one five, one one three?
[02:43] 14,880 Czech crowns.
[02:53] Yeah, okay.
[02:53] And it is...
[02:55] For how many months?
[02:56] It is for 13 months, for one year.
[03:00] One three months, 13.
[03:02] Okay, okay.
[03:04] Can you send me the details for the students and all that?
[03:08] Yes.
[03:08] So here come to it.
[03:09] I, I sent you the details.
[03:11] And see if you can give me, ma'am, ma'am, see if you can give me more discount on this please, a request.
[03:17] If you can see any possible for discount, you know, special discount.
[03:22] My son is there.
[03:24] You have an office in Pilsen, right?
[03:27] Yes, you can find our office in our website.
[03:31] Yeah, yeah, I know.
[03:32] Your company is from Czechoslovakia, right, ma'am?
[03:39] We are health insurance.
[03:40] Health insurance company, Slavia, which is making insurance, health insurance in Czech Republic.
[03:48] Yeah, so you have your branch in Pilsen also, right?
[03:52] Okay, send me the email with if you can see some special discount for the comprehensive for the students, I request.
[03:59] Yes, I send it to your email.
[04:01] Yeah, just see if you can give me some special price, ma'am, okay?
[04:08] Sure.
[04:10] A special price for a student?
[04:14] Yeah.
[04:15] We send it to your email.
[04:17] It is 14,880.
[04:18] It is 14,880 Czech crowns for a comprehensive type for 13 months.
[04:27] For 13 months, yes.
[04:30] But this emergency health care, this is not the one, right?
[04:34] No, it's no emergency health care.
[04:36] Usually for the student and for long-term stay in Czech Republic, you need comprehensive type of insurance.
[04:44] But if you're interested in basic one, I send you both of these packages, emergency and comprehensive type.
[04:51] You can choose just for the...
[04:54] Just find some information or maybe ask on the embassy what type of insurance you need.
[05:03] Because usually for a student, it needs to be covering the limit of 400,000 years.
[05:09] Basic type don't cover this limit.
[05:12] Oh, the basic type doesn't cover the 400,000?
[05:17] No, no, no.
[05:18] Just comprehensive type cover this limit.
[05:21] What do I have to do?
[05:27] I have to fill the form and send the application?
[05:28] How is the payment online?
[05:31] You can pay by card or bank transfer.
[05:33] Just reply on email what I send you.
[05:35] Send all details.
[05:37] Then I prepare for you the draft contract, which I send to your email.
[05:41] And then you can pay by card or bank transfer.
[05:44] And original of your documents we send you to your email.
[05:48] And then, if you will be interested, we can send you by check post.
[05:53] It can be two or three days.
[05:55] And it is for free.
[05:59] Oh, so your name is Milena. You're Milena, right?
[06:01] Yes.
[06:02] That's what the email is?
[06:03] Yes, yes, yes.
[06:04] That's the standard price, the 14,800.
[06:08] Or you can give me some discount.
[06:10] Yes, I know this price is with some discount from me.
[06:15] This price is a discounted price, correct?
[06:22] Yes, yes.
[06:23] Okay, I'll get back to you.
[06:29] Okay, just reply and send.
[06:31] And also, you can call me if you have some questions.
[06:34] I have on my mobile this WhatsApp.
[06:40] My number is the same.
[06:41] It has WhatsApp.
[06:42] Can you send me this thing?
[06:43] If you have any questions, I can forward that to you.
[06:45] I'm sorry, but we cannot contact by WhatsApp.
[06:48] We can contact just by phone or email.
[06:52] Okay, I understand.
[06:54] I understand.
[06:55] Because usually over here, it's like WhatsApp is very easy.
[06:57] That's why I requested that.
[06:59] Anyway, I have your number.
[07:01] So that's your local number, right, Milena?
[07:03] Yes, you can call this phone number.
[07:08] 225-354.
[07:09] Yes.
[07:11] Okay, thank you.
[07:15] Okay, thank you too for your time.
[07:17] I'll be waiting for some details from you.
[07:19] Okay.
[07:20] Thank you.
[07:21] Thank you.
[07:22] Thank you.