[00:01] Hello, insurance company Slavia, how can I help you? [00:03] Hello, this is Alma speaking. How are you? [00:06] Good, how are you? [00:08] I'm well, thank you. [00:10] I have generated a quote for myself on the website of Slavia. [00:16] I just want to check with you that this is the right insurance for the right situation. Is that okay? [00:24] Can I connect you with my colleagues from sales department? I can see things they help you better. [00:37] Yes, please. Thank you very much. [00:40] Please stay on the line. [00:42] Thank you. [00:43] Hello, good afternoon. This is Demeter, insurance company Slavia. How can I assist you? [01:25] Hi, this is Alma speaking. How are you? [01:29] Thank you for asking. I'm good. How can I assist you? [01:32] I have generated a quote for myself on the website, and I just want to make sure that this is the right health insurance for the right situation. Is that okay? [01:48] Yes, thank you very much for your call. [01:51] Actually, under your phone number, I see now a system calculation for two months under the name Elm Ravenscroft. Sorry for my pronunciation. [02:00] That is me. [02:00] Is it correct? [02:00] No, that is perfect. And that is me. Yes. [02:04] Thank you very much. In that case, I will be glad to assist you and provide you with information what we can offer you based on the data in your calculation. In case if you have some questions, I would be glad to assist you with all your questions regarding health insurance. [02:17] Okay, wonderful. [02:20] Thank you. [02:21] Yes, please. [02:24] The only thing, well, there's a couple of things. But my situation is that I am going to work in Prague as a freelancer. But while I wait for my freelancing license to be issued, I need insurance. This is the reason for this insurance. Okay, that's the first thing. [02:45] Okay. [02:46] Then the second thing is I have an Irish passport, so I'm an EU citizen. [02:54] Okay. [02:55] Okay. [02:55] And I do not have the European Healthcare EIC, whatever card, because I've never been a resident of Ireland. I'm just a citizen, if that makes sense. That's the second thing. What is the third thing that I wanted to say? Yeah, really, that's all. So for this situation of covering this gap before I go to public health insurance in the Czech Republic, this health insurance will be issued to me. Okay. [03:28] Okay. [03:30] Okay. [04:00] Yes, please. Do you have any questions at the moment? [04:02] Yes. [04:02] Okay. [04:02] Yes, please. Do you have any questions at the moment? [04:02] Yes, please. Do you have any questions at the moment? [04:04] Yes, please. [04:04] Yes, please. Do you have any questions at the moment? [04:06] Yes, please. Do you have any questions at the moment? [04:08] Yes, please. Do you have any questions at the moment? [04:08] Yes, please. Do you have any questions at the moment? [04:09] Yes, please. Do you have any questions at the moment? [04:11] Yes, please. Do you have any questions at the moment? [04:12] Yes, please. Do you have any questions at the moment? [04:13] Yes, please. Do you have any questions at the moment? [04:14] Yes, please. Do you have any questions at the moment? [04:15] Yes, please. Do you have any questions at the moment? [04:16] off charge at the moment for emergency care. So in case if it will be needed to use this [04:21] insurance in the Schengen area, it will be possible to do with this insurance as well. [04:25] Okay, wonderful. [04:28] Yes, please. Do you have any questions at the moment? [04:31] Yes. I just want to go back to the first thing you said. So this is in the Czech Republic. [04:39] It's a medical cover for doctor visits and medication, not just for emergencies. [04:49] For emergency carers and for, for example, if it will be needed to visit a doctor [04:54] or medical facility. So yes, it will be possible to do with this [04:58] type of insurance, not only in case of emergency. [05:02] Okay, that's just what I want to be. I want to be clear about that. In case, [05:07] let's imagine that next week I have a very bad flu and I just have to go and see a general [05:14] practitioner or a general doctor. That visit will be covered. [05:20] Even if it's not an emergency. [05:22] Yes, yes, correct. But important thing, we always recommend to use this insurance properly. [05:30] It will be needed always to contact the system service, which works 24 hours a day. [05:36] It is possible to contact them via email or by phone as you prefer, and it will be sufficient [05:44] just to inform them, describe your case. It will be needed to find or arrange appointment [05:48] with a doctor or medical facility. And we have our, [05:51] our own list of our contractual partners. We can send to your email for your convenience. [05:57] And if, as a rule, if this visit will be to a doctor or medical facility, which is our [06:03] contractual partner, in that case, it will be needed just to submit insurance card and you do [06:09] not need to pay anything. But if this doctor or medical facility is not from this list of our [06:16] contractual partners, so especially in that case, it will be important thing to contact a system service. [06:22] In advance and just double check and verify information if it is possible to visit this medical [06:28] facility or doctor. And if it will be possible to proceed with the payment to make the payment for [06:35] medical services, but then submit a request for refund. So they will confirm you for the each of [06:44] the insurance event, what it will be needed to do. So that's why important thing to contact them in [06:50] advance if situation allows you. [06:51] And. [06:52] Double check and verify information in case if it will be needed to use this insurance. [06:59] Okay, wonderful. Thank you very much. You are giving me very clear information. That is all I need. [07:05] Then I want to, yes, you've already confirmed the Schengen area. The only, I mean, I don't know if I'll [07:14] actually leave Prague in that time, but just in case, I might be in Germany, but you have confirmed I [07:21] will have emergency care only outside. [07:24] Okay. [07:25] Outside of the Czech Republic, which is fine. [07:27] Yes. [07:28] Okay. And sorry, some, some way in what you said, you said something about 90 days. And so my insurance will [07:39] effectively only be for 60 days, right? [07:42] Actually, as a rule, so we have two options. So we have two types of insurance. It is emergency health care or [07:51] basic health insurance and comprehensive health insurance. Sometimes it is needed to conclude the insurance. [07:59] So we have two options. One is to choose the correct type of insurance. So I'm not sure if in your case you have some requirements or it just needed to, or you just need to conclude insurance just for your own purposes, let's say. [08:23] Yes, this is a good question. I also don't, I think I know, but now I am not sure that [08:28] I know because I am an EU citizen. My understanding is that, well, I can live and work freely [08:36] in an EU member state. So I don't need this medical insurance for a visa. But I'm not [08:43] sure about residency because if I want residency in the Czech Republic, yeah, I'm not sure. [08:52] But the point is that after two months, I'm going to go over to your public medical insurance [08:57] scheme, if that makes it clearer. [09:03] Yes, actually, I suppose that in your case, you can proceed with both of these, let's [09:09] say, types of insurance. Important thing, just coverage options of this insurance. So [09:15] the first option, basic health insurance, has coverage limit only €60,000 and this [09:22] type of insurance covers only emergencies. [09:24] Okay, so the first option is comprehensive health insurance plus liability. It means [09:25] on the first day to stabilize the health condition of the client. [09:28] Yeah, no, I will definitely, the only option I'm considering is comprehensive health insurance [09:33] plus liability. I'm looking at the quote of 3343 cheque rounds. [09:38] Yes, and at the moment, I would like to inform you that it is possible to apply additional [09:44] discount and the final discounted price for two months with liability could be 3270 cheque [09:53] rounds. [09:53] That's wonderful. [09:55] I can send to your email this price offer for two months, and if you would like to proceed, [10:02] when would be the right time for you, kindly reply to this email, send us your data, personal [10:07] data, and please answer to the health condition questions. All this information you will receive [10:13] to your email in a few minutes, and once we receive response from your site, then we will [10:19] send you draft contract and payment details. You will be able to check all the data, and [10:24] if everything is correct, you can proceed with the payment. [10:26] We will send you the payment online, and once we receive your payment, we will send [10:30] you the final policy, insurance certificate, and insurance card to your email. It's like [10:36] soft copies, and in case if you would like to receive all the originals, we can send [10:41] by post to a cheque address. It is free of charge option, or it will be possible to pick [10:47] them up at any convenient time for you at our office. [10:49] Okay. Thank you so much. I need to sort this out today or tomorrow, so I'll make sure that [10:58] you have it. [10:58] Okay. [10:58] If I go ahead with this, can I please ask you to send me that offer and to send me those [11:07] details via email? If I have any more questions, may I please have your name so that I can [11:14] speak to you? [11:15] Yes, of course. So you will receive this price offer to your email. If you scroll down, you [11:21] will see my name, Demeter, and phone number. You can contact us via email or by phone as [11:27] you prefer, and wherever you are. [11:29] Okay. Thank you so much, Demeter. I really appreciate your assistance. [11:37] You're welcome. Thank you very much, too, and thank you for your time and for your call. [11:42] Have a nice day, too. Goodbye. [11:43] Cheers.