[00:01] Hello, PZP Health Insurance Company, my name is Andrew Pornol, how can I help you? [00:05] Good morning, I would like to prolong my daughter's insurance from Paris, okay. [00:14] Ah, yes, of course I can help you. [00:17] Can you tell me, please, your policyholder number? [00:20] Okay, the number is 5422. [00:29] 5422. [00:32] 499. [00:35] 499. [00:37] 412. [00:40] 412. [00:41] Okay, I may ask you, you have arranged this insurance in some bridge office? [00:49] Ah, for this policy number? [00:54] Yeah, yeah, yeah. [00:55] Yeah, you have arranged this insurance in some bridge office, may I ask you? [01:01] Yeah, in Gladmore, yeah, I did. [01:02] Yeah, yeah, because I can see contracts or what people have arranged online, but it's not a problem. [01:13] I'll try to do it in London. [01:15] I'm not getting in this passport, so I want the insurance for today. [01:20] Okay, give me one, please. [01:23] Okay, may I ask you, how old are you? [01:31] Not for me, for my daughter. [01:34] Hmm? [01:35] For my daughter, not for me. [01:38] Okay, for your daughter, how old is your daughter? [01:41] She's three years, I mean, she's three years old, yeah, three years. [01:53] Okay, okay, and for how long? [01:57] How long do you want to apply for insurance? [01:59] The one I have now is 11th of January, so I want it to start from 12th of January, for five months. [02:12] You need for five months, yeah? [02:14] Oh, yeah, from 12th of January, because the one I bought for her... [02:19] Ah, we can insure it only on a monthly basis, and it's your choice if you want to apply for five, six, four... [02:27] I don't understand, I cannot apply for five months? [02:32] You can apply for five months, okay. [02:34] Ah, last one. [02:35] Can you please spell me your email? [02:39] My email is Sandra... [02:41] S like Sierra, A like Apple, N like November, D like Delta, R like Rocket, A like Apple, yep. [02:53] Okay. [02:54] What next? [02:56] Sandra, E-U-A, I... [02:58] I like India? [03:01] No, J, Jabelco, J... [03:05] Sorry, Sandra, what next? [03:06] I... [03:08] I like India? [03:09] Yes. [03:11] Yes? Okay, next letter. [03:13] Okay. [03:14] J... [03:17] J like Gmail, or like Juliet? [03:21] Yeah, J, no, no, not Gmail, no, Jabelco, J, yeah, J... [03:27] Like Juliet, or... [03:30] Like Juliet. [03:31] Juliet, okay. [03:32] So, U like umbrella, W like window, and E... [03:47] Like egg? [03:49] Like what? [03:52] Like elephant egg. [03:53] Yeah, yeah, yeah, like elephant, yeah. [03:56] Okay, next one. [03:59] And next? [04:02] At yahoo.com. [04:04] At yahoo.com? [04:06] Yes. [04:07] Yahoo, okay. [04:08] May I ask you if you're looking comprehensive health insurance for your daughter? [04:11] What she have before is... [04:12] I'm sorry, let me check. [04:13] What she have is road briefing... [04:15] Oh, just... [04:19] Just PUCAS. [04:20] PUCAS, Poisten... [04:21] Poisten... [04:22] My God. [04:23] What she have before is... [04:24] I'm sorry, let me check. [04:26] What she have is road briefing... [04:27] Oh, just... [04:28] Just PUCAS. [04:30] PUCAS, Poisten... [04:32] Poisten... [04:33] My God. [04:34] What she have before is... [04:36] I'm sorry, let me check. [04:38] What she have is road briefing... [04:39] Oh, just... [04:40] Just PUCAS. [04:41] PUCAS, Poisten... [04:42] Poisten... [04:45] My God. [04:46] What she have is just... [04:48] Foreigner basic medical insurance. [04:49] What she have is just basic. [04:55] Basic medical insurance. [04:56] She have just basic. [04:58] Only basic it's enough? [04:59] Foreigner basic, yes. [05:00] What she have, yes. [05:01] Okay, I try to send you price offer, but system told like email doesn't exist. [05:13] Can I repeat your email and you control? [05:17] Okay. [05:18] I have Sandra. [05:19] Sandra, yes. [05:21] After E like... [05:22] In gas. [05:23] In gas. [05:24] In gas. [05:26] In gas. [05:27] Yes. [05:28] Yes. [05:29] J like Juliet. [05:31] Yes. [05:32] U like uniform. [05:33] I know. [05:34] W like window. [05:36] Yes. [05:37] And like elephant. [05:38] @yahoo.com. [05:40] W... [05:41] There's a U. [05:42] There's a U. [05:44] U like unicorn. [05:46] Yeah, U. [05:47] U before the... [05:48] U before W, yes. [05:49] No, U before the A, before the last one, before the E. [05:52] After E you have... [05:54] W... [05:56] After E you have... [05:57] W... [05:58] W... [05:59] W... [06:00] W... [06:02] W... [06:03] W-U-E. W-U-E. Okay, Sandra, E like India, J like Juliet, U like uniform, W like window, U like uniform, E like egg at yahoo.com. [06:26] Yes. And you want to conclude basic health insurance for your daughter? Yes. I may ask you if you need this insurance for visa application? [06:40] No, just for medical control. Okay, okay, I understand. And still a problem, email doesn't exist. [07:01] Uh-uh, why not? Can you spell one more time? [07:07] Uh-huh. [07:08] I know my email now, I took it wrong. [07:13] I have like SandraEJUWE@yahoo.com. [07:18] SandraEJUWE, yeah. Uh, there's that, um, let's see, second, um, maybe you can send to, so it's I-J-U-W-E, uh, okay, I think it's, can you spell it again, the E-U-E? [07:50] Oh, okay, I repeat you one more time and try to send, okay? I have SandraEJUWE. [07:58] Uh, okay, I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? I repeat you one more time and try to send, okay? [08:01] W, U like uniform, E like elephant at yahoo.com. [08:07] No, after the W, remove the U. [08:11] Where? Before W or after W? [08:16] After W, remove the E and just only the A. [08:20] Remove the U and only the A. [08:24] Okay, okay. I have Sandra, E like Indian, J like Juliet, [08:29] uniform, W, E like egg at yahoo.com. [08:37] You should walk, yeah. I did before and I made a mistake a long time. [08:39] And now I try to send you, and wait a moment, maybe with Steve. [08:51] Probably everything, no, it's okay. [08:59] Okay, okay. [09:01] Okay, price for your daughter for five months with basic health insurance [09:07] will be $2,925 check rounds. [09:10] All information to conclude insurance you will find in the mail, [09:14] what I have sent to you. [09:15] In case of any questions, [09:18] you can always contact me by mail or call to my phone number. [09:21] You will find that I chat in email and I will help you, okay? [09:24] Okay. [09:25] Okay, so I'll be waiting for your answer [09:30] and after I help you to conclude insurance for your daughter. [09:34] Is it okay for you? [09:35] I call you back from your number? [09:38] You can answer it to email. [09:40] To conclude insurance, it's enough if you reply me back, [09:43] send me back personal details, your daughter, [09:45] like name, surname, date of birth and another. [09:47] And when you send me this information, [09:49] I will prepare for you. [09:51] Okay? [09:51] I want the insurance to start from January. [09:55] Is it possible? [09:55] Back date, it's cannot possible. [09:59] We can provide insurance, we start today from tomorrow, not early. [10:03] Because insurance can start the day after payment, not early. [10:08] But she has insurance before with your company. [10:13] No, if you have insurance in your contract, [10:19] you have last date of insurance. [10:21] And next day, [10:25] you can close it like cited date of insurance, new contract. [10:28] Because if you want to prolong insurance, [10:30] we create a new contract for next period. [10:35] Okay, then, okay, okay, thank you. [10:38] You're welcome. [10:39] I wish you a good day, bye-bye. [10:42] Bye.