[00:01] Hello, good afternoon. This is Demeter Insurance Company, PUSP. How can I assist you? [00:05] Hey there. I have a couple of questions. I'm hoping you can help me answer. [00:11] Yes, please. [00:12] So I already have a policy with you through the end of September of 2026, and I am looking to extend my visa to stay in Prague. [00:26] So I am wondering if – I have two questions. I'm wondering if it's possible to buy – extend my insurance policy, but starting October 1st? [00:37] Yes, it is possible. [00:40] Okay, great. And I'm also wondering if I am able to get a job that offers health insurance, if at any time I'm able to cancel the insurance policy that I have with you and get a possible refund. [00:53] Thank you very much for this information, for your call. Yes. [00:57] So if you would like to prolong your insurance, for example, so it is carried out by concluding a new contract with a new policy number. [01:06] And the date of commencement, yes, it will be possible to specify which it will be needed to indicate in this policy. [01:15] As a rule, it is the following day after the expiration date of your current insurance policy. [01:23] And regarding cancellation, yes, based on the public health insurance. [01:28] Yes, it will be possible to cancel our insurance and receive a refund for all unused insurance premium or period of validity. [01:36] But cancellation fee is 20% from unused premium, but the maximum amount of cancellation fee is 3,000 check rounds. [01:47] Okay, great. And you said it's possible to specify the start date. Is it possible to do that if I purchase online? [01:55] Yes, of course, actually. [01:57] We are online. [01:59] If you have opportunity, you can just provide us with your policy number. [02:04] I will be able to check it in our system. [02:07] And if you would like, I can send all the necessary information to your email in order to proceed with this conclusion process online. [02:14] So we can arrange insurance after we email during 20 minutes. [02:19] Perfect. That would be great. I have the policy number whenever you're ready. [02:23] Thank you. Yes, please. [02:25] It's 522-029. [02:32] Yes. [02:34] 1-626. [02:38] Thank you very much. Just a second, please. Try to check it. [02:43] I see it in our system. It is under the name Rachel Adler. Sorry for my pronunciation. [03:01] Yes, that's correct. [03:02] For 11 months. [03:03] For 11 months. And the expiration date is the 30th of September, 2026. [03:11] Is it correct? [03:12] That's correct. [03:14] Okay. So in that case, we have all your personal details. It will be needed just to update in case if it will be needed. [03:20] It will be needed to change maybe phone number or address, and also, it will be needed to answer the health condition questions. [03:28] Sure. [03:28] All this information. [03:29] Is it possible to update my address with you now, or should I do that online? [03:34] In a few minutes, I will prepare for you all the necessary information to your email, so it will be sufficient to just reply to this email, update or confirm this information, and once we receive a response from the site, we will send you a draft contract, payment details. [03:49] You will be able to check it. [03:50] If everything is in order, you can proceed with the payment online, and once we receive your payment, we will send you all the documents immediately to your email, and all the hard copies we can send by post, it is free of charge option, along with the insurance card, or it will be possible to pick them up at our office in Prague. [04:08] Okay. Great. [04:11] So kindly expect an email. Can I send you the same email which we have in your policy? It is radler2015@gmail.com. [04:20] Yes. That's great. [04:22] Okay. [04:22] So kindly expect an email in a few minutes from our site. [04:26] Thank you so much. [04:27] Do you have any additional questions? [04:29] You're welcome. [04:30] No, that's it. [04:30] Thank you, too. [04:31] Thank you very much once again for your time, and have a nice day. [04:35] Goodbye. [04:35] Thanks. [04:36] Have a nice day.