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Detail hovoru

ID: 1772112945881:ccxmlSession_5815890

Základní informace

Datum a čas
Čt 26.02.2026 14:35
Směr hovoru
příchozí
Volající → Volaný
+420233006311 → +420225354940
Připojené číslo
208
Agent
Vladyslava Schevchuk (208)
Jazyk
en
Délka hovoru
07:30
Celkový čas
07:57
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:00] Hello, it's PVGP Insurance Company. My name is Vajislava. How can I help you?
[00:04] Hello, my name is Vishal and I already have an insurance at this company.
[00:09] But the thing is like it's expiring on 23rd of April and I'm a student.
[00:16] So my course will be going on till like June, July.
[00:18] So I need an extension or a new one so that I can get my visa as well.
[00:24] Okay, can you please tell me the number of your previous contract?
[00:29] Yeah, sure. You want the card number, right?
[00:33] Yes.
[00:34] Yeah, 522-1944-057.
[00:43] 057. Okay, just a second, please.
[00:46] Yeah, sure.
[00:47] May I ask you, where are you buying this contract?
[00:59] Sorry?
[01:01] Where are you buying this contract?
[01:03] I'm not sure yet. I had it like for two years now.
[01:09] And I think my school arranged it for me.
[01:11] But I don't can find your contract.
[01:14] In our system, I think you have a special broker or your school buy it in some branch office.
[01:23] Unfortunately, I don't can find it.
[01:26] Now you call for the line for the concluding insurance by online.
[01:29] If you want, you can spell me your email and I will send you the actual price for the insurance to your email.
[01:35] And also I will send you a list of the date what we need for the concluding insurance.
[01:39] Okay, yeah, sure.
[01:41] The thing is, so in my card it says foreigners.
[01:45] Comprehensive medical insurance exclusive card.
[01:48] Exclusive, okay, for how many months you want to conclude comprehensive health insurance now?
[01:54] How many, like, is it like, I can take it like month-wise, like I can say, like, to one month or two months or.
[02:02] Minimum period is for four months.
[02:04] Four months, right?
[02:06] Okay, okay.
[02:07] So, I think I will take, like, okay, March, April, May, June, July, update, okay, yeah, four to five months.
[02:17] I want.
[02:17] For five?
[02:18] Yeah, around, like, yeah, five, let's say.
[02:22] Okay, for five months, how old are you?
[02:27] I'm 27 years old.
[02:29] Twenty-seven.
[02:31] Mm-hmm.
[02:32] The price for the student for the comprehensive health insurance exclusive for five months is 8,350 crowns.
[02:41] Okay, okay, okay.
[02:43] And how can I, like, get it or, like, how can I pay for it or something?
[02:47] Mm-hmm.
[02:48] You can spell me your email.
[02:50] And I will send you the list of the date what we need for the concluding insurance to your email.
[02:55] And then you will send me your dates.
[02:59] And based on these details, I will prepare for you a draft contract.
[03:03] Then I will send you for the check.
[03:06] If everything okay, you can make the payment.
[03:09] And after the payment, I will send you the soft copy of the contract to your email.
[03:13] Okay, perfect.
[03:15] And, yeah, so you want me to tell my email?
[03:18] Yes, can you please spell me your email?
[03:21] Okay.
[03:22] Yeah, C-H-A.
[03:23] C like city?
[03:27] Yeah, C like city.
[03:29] H like house?
[03:31] Yes.
[03:32] A like elephant?
[03:34] No, A like apple.
[03:37] Apple, mm-hmm.
[03:39] K-R-A, K for, K for, mm, okay.
[03:45] K-T.
[03:45] K-T, yeah, K-T.
[03:48] K-T.
[03:49] Yeah.
[03:50] R, R for rabbit.
[03:53] Rabbit.
[03:54] A, A for apple again.
[03:57] Apple, mm-hmm.
[03:59] B.
[04:01] B for ball.
[04:01] Ball.
[04:02] Apple.
[04:04] Apple.
[04:05] C-H-A-K-R-A-B.
[04:10] B for ball again.
[04:11] B like ball.
[04:13] Wait, so till now it's C-H-A-K-R-A-B-A-R-T-I.
[04:22] Okay, so.
[04:22] No, I have B-A-B.
[04:26] But you need B-A-R-B.
[04:30] B-A-R-T-I.
[04:34] R, mm-hmm.
[04:36] And again, B.
[04:37] T, T for, T, T for, uh...
[04:41] Papa.
[04:41] Uh, no, T for, um, let's say...
[04:45] Table.
[04:45] Table, yeah.
[04:46] Okay.
[04:48] Uh, I, I for, like, me.
[04:52] I, yeah.
[04:53] Internet.
[04:53] International, yes.
[04:55] Mm-hmm.
[04:56] Mm-hmm.
[04:57] Uh, then my name, Ishan.
[04:59] E-A, E for elephant.
[05:01] Elephant.
[05:02] Uh, A for apple.
[05:04] Apple.
[05:05] Uh, S for snake.
[05:07] Snake.
[05:09] Uh, H for, uh, hamburger.
[05:12] House, yeah.
[05:16] A for apple again.
[05:17] Apple.
[05:18] And N for nothing.
[05:20] Nothing.
[05:21] Okay, can you repeat it?
[05:23] Together is, uh, H-A-R-T.
[05:31] Ishan, yeah.
[05:33] P-A-R-S-H-A-M.
[05:35] Ishan, yeah.
[05:36] So, uh, C-H-A-K-R-A-B-A-R-T-I-E-A-S-H-A-N.
[05:47] Yes, super.
[05:48] I have it.
[05:49] And at the rate, gmail.com.
[05:52] Gmail.com.
[05:54] Mm-hmm.
[05:55] Okay, super.
[05:56] Can you please tell me your phone number?
[05:58] Yeah, sure.
[06:00] Uh, seven, uh, four, two, zero.
[06:02] Four, two, zero, okay.
[06:04] Uh, seven, seven, four, zero.
[06:07] Seven, seven, four, zero.
[06:09] Seven, seven, five.
[06:11] Seven, seven, five.
[06:14] One, five.
[06:15] Again, please.
[06:18] Mm-hmm.
[06:20] Seven, seven, four, zero.
[06:23] Mm-hmm.
[06:24] Seven, seven, uh, five, one, five.
[06:27] One, five, okay.
[06:29] Mm-hmm.
[06:30] Okay, I will send you the price and the list of the day, and then we will wait your answer.
[06:36] And then, uh, we will, we will prepare for you a draft contract and send to you for the
[06:40] check.
[06:41] Okay, and, uh, can you tell me, uh, yeah, and how much time does it take to get activated?
[06:47] Uh, can you please repeat?
[06:51] I will hear you.
[06:52] Uh, how much time does it take to, uh, get activated?
[06:56] Oh, uh, we will prepare for you, uh, if we send, uh, the dates today, we will prepare
[07:02] for you a draft contract today, and then we will send, uh, to you for the paying.
[07:07] After your payment, this contract is...
[07:10] Be active.
[07:11] Okay, okay, nice, because I have my, uh, visa appointment next week, so I have to, like,
[07:16] uh, show them this contract.
[07:18] Sure, today and tomorrow, uh, we make it.
[07:21] Okay, perfect, perfect, thank you so much.
[07:24] Thank you for calling.
[07:25] Bye, have a nice day.
[07:26] You too, man, bye.
[07:28] Thank you, bye.