[00:01] Hello, insurance company PVZP. [00:02] My name is Ekaterina Chukova. [00:03] How can I help you? [00:04] Hello, good morning. [00:06] Good morning. [00:07] I'm on the website trying to pay for my insurance, [00:11] but when he comes to put my address here in Czech Republic, [00:17] he doesn't find my address. [00:18] I'm trying to put... [00:22] I live in Zvezinovo. [00:25] Could you please spell it? [00:27] Yes, it's Z-V-E with the thingy. [00:38] R-I-N-O-V-A, Zvezinovo. [00:48] And number? [00:51] Twelve. [00:53] Twelve. [00:54] I found this address. [01:00] Probably it's because of diacritics. [01:03] You should provide this address with diacritic letters, [01:08] if you have it on your phone. [01:10] I'm trying it on my computer, [01:14] and I'm using the Czech keyboard, [01:16] and it doesn't work. [01:17] If you want, I could help you. [01:20] I can help you with this. [01:21] I have, I guess, a few minutes ago, [01:23] sent you the price offer and list of data. [01:26] You could send it to me, [01:27] and I could myself put it on our system [01:30] and send you the draft contract, if that's okay. [01:32] So you're going to send this on my email? [01:35] I have already sent it to your email a few minutes ago. [01:39] Insurance for one month, price offer. [01:42] So you could just answer it, [01:44] provide with the data via email, [01:45] and I will send myself you the draft contract [01:48] and check what is the problem. [01:49] It's hard for me to understand [01:51] what is the problem there, okay? [01:52] Okay, no problem. [01:54] And I'll be able to pay online after? [01:56] Yes, sure. [01:57] You will receive the draft contract, [01:58] which you will check, [01:59] and if everything is correct, [02:01] so you could proceed with the payment. [02:02] Both are sufficient online via GoPay or BandTransfer. [02:07] Okay, okay. [02:09] Sounds good. [02:09] I'll answer the email then. [02:11] Yeah, okay. [02:11] I'm waiting. [02:12] Thank you so much for calling. [02:13] Have a nice day. [02:14] Bye. [02:15] You too. [02:15] Bye.