[00:00] Hello, it's PVZP Insurance Company. My name is Lodislava. How can I help you? [00:04] Hello, good morning. [00:07] Good morning. [00:08] I am Salwa. I'm from Baghdad. [00:13] And I found about insurance. I didn't receive it. [00:20] I issued yesterday. I still didn't receive the copy of insurance. [00:27] Okay, can you please tell me the number of the draft contract? [00:30] The draft contract, I don't have number. I don't know. [00:38] You don't have a number? [00:39] Okay, but the phone number indicates in the contract. [00:42] Okay, this is the number. [00:44] The number of the... Okay, okay. Just a minute, please. Just a minute. [00:49] 00. [01:04] Okay, 00. [01:06] 9. [01:08] 9. [01:09] 64. [01:09] 64. [01:10] 790. [01:13] 790. [01:15] 0. [01:17] 134. [01:18] 134. [01:21] 73. [01:23] 73. [01:25] 98. [01:27] 98. [01:29] Okay, just a second, please. [01:31] Can you please repeat? It's 964. [01:38] 790. [01:40] 734. [01:43] 7398. [01:46] Please repeat again. [01:50] 964. [01:53] 790. [01:55] 734. [01:57] No, no. [01:59] 134. [02:01] 134. [02:02] 134. Okay, just a second, please. [02:06] 7398. [02:12] Uh, repeat it again to you. [02:14] 7, 9, 3, 8. [02:17] Just a second, please. [02:19] Repeat it to you again. [02:21] Uh, 00, 9, 6, 4, 7, 9, 0. [02:25] 7, 9, 0. [02:26] 1, 3, 4. [02:27] 1, 3, 4. [02:29] Yes, 1, 3, 4. [02:30] 7, 3. [02:32] 7, 3. [02:33] 9, 8. [02:35] 9, 8. Okay, just a second, please. [02:38] Okay, I see your contract, your phone number in the hour system, and I also see your, uh, [02:52] contract here. [02:53] Okay, I see your contract, your phone number in the hour system, and I also see your, uh, contract here. [02:53] Okay, I see your contract, your phone number in the hour system, and I also see your, uh, contract here. [02:53] And I see your payment. I will send you the soft copy of your contract to your email right now. [03:02] I didn't receive it. Answer now. I don't know what the problem is. I issued before but this is the first time it happened to me. [03:19] I see your email and I see that your email is not correct. [03:26] Why is it not correct? You indicate your email like snabawi1966@yahoo.com [03:41] But you indicate it snabawi without i. [03:47] Aha. What's the problem? Can you correct it please? Snabawi. I repeat it to you. [03:59] I see your email in... [03:59] I see your email in... [04:01] I see your email in... [04:02] your email communication with my colleague previously and I see your correct email. I make the change in your email and just a second please. Can you check your email? Please send it, yes, I will check it. I will send you the soft copy to your email. To correct email. To correct, sure, sure. Okay, I already sent it. Yes, yes, yes, yes, I received it. There is two [04:58] clients I issued. You have two contracts. Okay, okay, just a minute please. Only to check it. Okay, this is one. Another one I also see in our system and I send you another one to your email also. I will send it. Yes, just a minute. I received one. This is [06:14] on Jasim Ahmed Djibouri, yes, and the another. I already sent you the contract for the name Talal. Talal, yes, yes, yes, I have. And for the name on Yasim. Can you please check in a spam holder? Just a minute please. To only a one. Correct. Just a minute. This is the same. What happened? On Jasim Ahmed Djibouri. Received only one. Jasim Ahmed Djibouri. [08:04] Okay. There is another one. Talal. [08:07] Okay. Just a second, please. I tried to [08:12] check it. Only one I received. Only [08:24] on Jasim Ahmed Djibouri. There is another one. [08:28] I will send you again. Talal Mansour Yousef. [08:37] Yes. Talal Mansour Yousef. I will send you [08:48] again. Okay. Yes, yes, yes. [09:07] It's okay. Now it's okay. Yes. I received it. [09:12] Okay. Thank you. Thanks a lot. Welcome. Bye. Have a nice day. [09:18] Bye-bye. Bye-bye. Thank you.