[00:00] Hello, Insurance Company Visit B. My name is Milena. How can I help you? [00:04] Good morning. [00:05] Good morning. [00:06] How are you? I am Selma from Baghdad. [00:11] Yes, how can I help you? [00:15] Yesterday I issued insurance policy, but I don't have received a copy of the insurance by email. [00:25] Okay, wait a moment, please. I just tried to check under your phone number. [00:33] Can you please tell me your policy number, if it's possible? [00:37] My number? [00:39] Policy number or your phone number? [00:42] I don't have policy. Name, okay? [00:46] Did you receive draft contract? [00:51] First, you need to receive draft contract to check on information. [00:57] Yesterday I sent an email. Can you check it? [01:08] Can you tell me your phone number, which is in your contract? [01:14] This is my phone number, 009-64-009-64-77-07-170-999-39. [01:43] Okay, this is your phone number, yes? [01:52] This phone number you have in your contract. [01:56] Repeat it again. [01:57] No, no, no. This phone number you have in your contract, that's right? [02:01] Yes, yes. [02:02] Wait a minute. [02:08] Do you mean I put this number to policy? No, this is not the number. I put it in the policy. [02:19] Oh, you need to tell me the phone number which you put in the policy. [02:23] Okay, just a minute, please. [02:27] Sure. [02:28] Just a minute. [02:28] Sure. [02:31] Just a minute. I will tell you the number. [02:35] 00-964-790-134-7373-9898. [03:04] This is the phone I put it in the insurance. [03:08] The client's phone, your phone, number phone. [03:12] Wait a moment, please. [03:16] Try to find it. [03:24] Okay, this insurance for a few days. It is basic health insurance for the name Owen, Yasim. [03:44] Oh, please repeat again. I didn't understand. [03:48] For which name you have this insurance? For the name Owen, Yasim, Ahmed, Al-Yoburi? [03:56] Yasim, no. Bala, Al-Mansur, Yusuf. [04:00] Okay, wait a minute. [04:03] And another name is Owen, Yasim, Ahmed, Al-Joburi, okay? [04:13] Yes, yes, yes. I see these both contracts. I see that you have make a payment and... [04:23] Owen, Yasim, Ahmed, Al-Joburi and Bala, Al-Mansur, Yusuf, Yusuf. [04:28] Uh-huh, okay. And I see that we sent you this contract. I can send you it again. [04:36] Sorry? [04:38] We will send you this contract to your email yesterday, but I can send you it again, these both contracts. [04:49] And if you don't receive it, please try to check your spam holder, okay? [04:56] I checked it yesterday, but I don't receive the spam. No messages received. [05:05] No one of these contracts? Anyone? [05:09] No one, no. No one, anyone. [05:12] Okay. [05:16] Can you send it to me by email? [05:18] Yes, I sent you, but we send it to the email which is in the contract. This email is nabav1966. [05:29] Nabavi, yes, yes, that's right. [05:32] Uh-huh, okay, so we have sent it again. [05:34] At yahoo.com. [05:35] Uh-huh, yes, yes, yes, that's right. We send it again to you. [05:43] Hello? [05:46] Hello. [05:48] Hello, do you received it? Can you check it right now? [05:51] I, uh, I recharged my phone number and want to call you. [05:57] Okay. [05:59] Okay, thank you. [06:00] Thank you. [06:01] I am waiting. [06:02] Sure, I send it to you right now. [06:04] Thank you, thank you, thank you. [06:06] You're welcome. [06:08] Hello. [06:09] Bye.