[00:00] Hello, insurance company Slavia. [00:02] My name is Elena Hryzka. [00:03] How can I help you? [00:04] Hello. [00:04] Hello. [00:05] I call you back. [00:08] I guess I talked to you previously. [00:10] Is it correct? [00:11] About assistance line? [00:14] Yes, yes, exactly. [00:16] This number, they told me that they are not responsible. [00:22] We should talk to Slavia company. [00:25] Not for them. [00:27] They are only assistant. [00:32] But you need to refer on this money. [00:36] Exactly. [00:37] Okay. [00:41] It's possible if you can call them tomorrow again, in the morning. [00:57] Just try to call them again in the morning. [01:00] And if it will be the same, if they tell you the same thing again, call me, please, back. [01:07] Okay? [01:08] Okay. [01:09] And what do you think? [01:11] I think it will be changed because they are the responsible for these cases. [01:14] I will contact them by email. [01:16] I will contact them by email in that case. [01:18] Okay. [01:20] Okay. [01:20] Okay. [01:21] Thanks a lot for you. [01:23] Thank you. [01:24] It's okay. [01:24] You're welcome. [01:25] Have a nice day. [01:27] And please, just I want to know, so in this case, you refund the money or the amount of money or what do you do? [01:39] Usually, if your insurance will be cut. [01:42] And then, if you have to go to the hospital, what do you do, what do you do, how would they maybe check us as doctors or what do you do? [01:50] You know, during this age, I mean, usually they make like checking for the child, especially when they arrive to new country. [02:00] And we should register the kids in general doctor for kids. [02:07] So they are calling me back. [02:11] I will try to call them and they will back to you. [02:14] Okay. [02:14] Thanks a lot for you. [02:15] Okay. [02:16] Okay. [02:17] Okay. [02:18] So, have a good day. [02:21] Thank you. [02:21] You too. [02:22] I mean, so do you think, is it, I mean, they repeat the money back or what they do in this case? [02:32] That we need to know. [02:35] What type of insurance you have? [02:38] It's comprehensive type. [02:39] It's what? [02:41] It's travel. [02:44] So, like, I don't know, to be honest. [02:46] I'm not sure how. [02:49] I will see. [02:49] I will check it and know about it and then I will back, call you back. [02:55] Okay? [02:55] Okay. [02:57] Thank you. [02:58] Thank you too. [03:00] Bye-bye. [03:01] Bye.