[00:00] Hello, how can I help you? [00:06] Yes, today I have insurance in your company for me and my son. [00:14] My son is three and ten months, three years and ten months. [00:19] Today we went to general doctor for kids. [00:26] But after booking an appointment and going there and starting everything, [00:34] she said that she didn't have a contract with your company. [00:39] So we paid $3,300. [00:42] So how can you refund that money? [00:48] In this case, usually you need to go to assistant fire. [00:55] To assistant what? [00:58] Assistant line. [01:00] Line, okay. [01:02] This is the 255-790-262, is it correct? [01:06] 225-790-262. [01:11] 225 or 255? [01:14] 225. [01:16] Okay. [01:17] Yes. [01:18] And usually before visiting a doctor, if you're planning to visit a doctor, you need to call them. [01:28] Ah, okay. [01:29] But it's not a problem. [01:30] Okay. [01:31] Just call them right now. [01:33] Everything is okay. [01:34] Call them right now and then they will tell you the next step. [01:38] Okay. [01:40] Thanks a lot for your information. [01:41] And just one more question. [01:44] The phone number is 255 or 225 because it's written here on the insurance card. [01:51] It's 255. [01:52] So are you sure it's 255? [01:54] On the insurance card you have 255? [01:56] Yes, exactly. [01:57] And near this phone number you see assistant line? [02:03] Yes. [02:03] And it's Global Assistance, it's name, or assistance center. [02:10] Sure. [02:11] You can, so at first try to call to the phone number what you, with the... [02:18] Which I have it. [02:19] Yes, which you have. [02:21] Okay. [02:21] And then if it's not... [02:23] Working, I will, okay. [02:25] Yes, call 225. [02:27] Exactly. [02:28] Thanks a lot for your help. [02:30] Thank you. [02:30] You're welcome. [02:31] Bye-bye. [02:32] Have a nice day. [02:33] Bye-bye. [02:34] Thank you. [02:34] Thank you. [02:34] You're back.