[00:01] Hello. [00:02] Hello, good afternoon. [00:03] This is PVZP Insurance Company, Czech Republic, Varel Hucka speaking. [00:07] We spoke a little bit ago about your insurance contract, right? [00:11] Okay, yes. [00:13] So, yeah, I was going through this and with our central office [00:17] and I was looking at the dates. [00:18] So, you know, I see what the misunderstanding happened here [00:23] because you require the insurance from the February 20th [00:27] and you want it until June 30th, right? [00:32] Yes. [00:33] But because, you know, the contract is only monthly, [00:36] that's why it didn't cover until the 30th but only until the 19th of June. [00:42] So, at this moment, we have two choices that we could do. [00:48] So, the one is that we can cancel this contract [00:52] and we can arrange a new one from, let's say, the 24th, [00:56] but it would have to be for five months to be able to cover the whole month of June. [01:02] And what's the other? [01:05] Excuse me? [01:07] What's the other option? [01:09] And the other option is that, so, the other option is [01:14] that we can arrange another contract for one month [01:17] and that would start because this contract is ending on the 19th of June. [01:22] So, we can have the starting date of the 20th of June [01:26] and it will cover the whole month of June and part of the July, [01:31] which I understand you don't need, but you need to cover the end of June. [01:35] So, it will go full. [01:37] For the whole July until the 19th of July. [01:42] And the price for this one month would be 2,300 crowns. [01:48] If we would go the first option, so we can cancel this contract that you currently have, [01:56] we can arrange another one for five months that would cover all your dates, [02:00] but you would have to pay this price first before you would get the money for the canceled contract, [02:09] if that's... [02:11] That kind of makes sense. [02:13] Yes? [02:17] Do you understand me, what I'm saying? [02:19] Hello? [02:23] Hello? [02:24] Yes. [02:26] Yeah, can you hear me? [02:27] So, can you understand the first option that I was trying to explain? [02:32] Yes, yes, I understand. [02:35] Okay, so, at this moment, your current contract was for 6,820. [02:41] We can cancel this one, you would get this money back, [02:45] but the process could take one to three months. [02:47] And we would arrange a new one for five months, [02:51] which the price for five months would be 8,400 crowns, [02:57] but you have to pay this in full first. [03:01] I understand, but can't there be any discount? [03:08] Because I didn't write the dates wrong. [03:11] I understand, but I know that the central office, [03:17] if there is no seasonal discounts at this moment, [03:20] I don't think they would offer any discount, [03:22] because we normally don't do that, unfortunately. [03:27] The only thing that I could discuss is that they wouldn't charge you any cancellation fee. [03:33] Yes, please, because I didn't do anything wrong. [03:38] I understand, I hear you. [03:40] I don't know where the misunderstanding happened, I'm very sorry for that. [03:44] I don't know, because, you know, I'm just looking at the contract that you have here [03:50] and trying to find the best solution for you. [03:52] And, yeah, unfortunately, I'm sorry, I don't know where the misunderstanding happened. [03:57] I don't know if it... [03:59] You were... [04:00] Doing the contract on your own, online? [04:03] Yes, I did it online. [04:05] Uh-huh, so, yeah, I don't know if there was some... [04:10] I don't know, I cannot really say, because I don't have this experience whatsoever. [04:15] It never happened, I never had anybody of our clients telling us that this would happen, [04:21] so I really don't know what went wrong. [04:22] Okay, then let's do this one. [04:25] We cancel the current one and have a new one that will cover July as well? [04:31] Yes, if we would do... [04:33] If you do a new one and you would want the starting date the 24th, or... [04:38] Well, yeah, that's tomorrow, the 24th. [04:40] Yes, from tomorrow to July. [04:44] So, if we do from tomorrow, for five months, it will be covered until the 23rd of July, [04:52] because it's always in months. [04:54] Okay. [04:56] But it will cover your previous dates that you needed the June 30th, [05:02] so that would definitely be covered. [05:03] And then you will have another 23 days of July. [05:08] Covered. [05:08] Okay, so then I can take my visa? [05:12] I would like to believe so. [05:15] If it's going to cover all the dates that you need, then it should be fine. [05:18] But as I said, the new date of commencement would be tomorrow. [05:25] Okay, okay, that's not a problem. [05:28] So, let's cancel this one, the current one, [05:33] and please send me a document that will guarantee the refund to me. [05:39] Well, so, again, I will need... [05:43] What do I need to do now? [05:44] So, I will prepare the new contract. [05:46] That starting date is tomorrow, and it will be for five months. [05:50] So, we will go until the 23rd of July. [05:53] Okay. [05:55] And then, so the price for those five months, it's $8,400, [05:58] and that needs to be paid today, by midnight today, [06:03] so it's effective from midnight today. [06:05] It means tomorrow. [06:07] Okay, and I will ask you, I mean, I see the request, [06:14] but there was a request for... [06:15] It's a change, but not request for cancellation. [06:17] So, I would like to ask you if you can redo the request, [06:22] and this time, ask for the cancellation. [06:26] Okay, to the same mail? [06:31] You can, yes, you can put it... [06:36] Well, can you fill out the questionnaire again? [06:39] Like, do you have still the empty version that you can fill out again? [06:43] Yes, yes, I have it. [06:45] Yes, please. [06:46] Okay, so if you can fill out this one, [06:50] cancellation, yeah, dissolution of insurance, [06:53] so put there the cancellation, please, [06:56] within the two months of the date of the insurance policy was signed, [07:01] and I'll put there also what happened, [07:06] and ask for, you know, the cancellation fees not to be processed. [07:11] Hopefully, the central office will accept that. [07:14] Okay. [07:16] And I will send it to our central office, [07:20] and I will send you back, you know, the... [07:23] I mean, the reply. [07:24] I always just get the confirmation from our central office [07:27] that they received the request, [07:29] and that, you know, each client will be informed [07:33] from the central office directly. [07:34] So, I will send you this confirmation email. [07:38] Okay, thank you. [07:40] Okay. [07:41] Is that going to work for you, like, this way? [07:45] I mean, unfortunately, that's a little complicated, [07:47] but that's the best way we can do it at this moment [07:50] to make sure that you're covered and get most of your money back. [07:55] Okay. [07:57] All right? [07:58] Yes. [07:59] Okay, perfect. [08:01] So, I'll prepare the new contract proposal. [08:03] It will be in your mail shortly, [08:05] and I will also wait for your request form [08:09] so I can forward it to our central office. [08:11] Okay. [08:13] The cancellation one, right? [08:16] Yes, please, the cancellation one, [08:18] because, yeah, the one with the requested dates, [08:21] yeah, that was... [08:22] No, the central office didn't accept that. [08:25] Sorry. [08:25] Okay, thank you. [08:28] Mm-hmm. [08:28] So, please, I'll wait for that letter, [08:31] but I will prepare the proposal for you right away. [08:34] Okay, please send it to me as well. [08:37] It's going to be in your mail shortly, okay? [08:39] Thank you. [08:41] Well, thank you very much. [08:43] I mean, I'm sorry again for that misunderstanding, [08:46] whatever error happened somewhere, [08:49] but hopefully we'll try to fix it, you know, [08:52] the best way we can at this moment. [08:54] Thank you. [08:55] Thank you for your help. [08:56] No problem at all. [08:57] Thank you very much for your cooperation and understanding. [09:00] Thank you. [09:00] Thank you. [09:01] Have a good day. [09:02] You too. [09:04] Thank you very much. [09:05] Bye.