[00:01] It's a BGP insurance company. [00:02] My name is Lodislava. [00:03] How can I help you? [00:04] Hello. [00:06] Good evening. [00:07] My name is Bassem. [00:09] I was trying to renew the annual comprehensive insurance for my wife. [00:16] But while I was trying to renew it online, I got some pop-up saying that in order to negotiate this insurance, I need to call the number. [00:30] Okay, may I ask you, do your wife have some chronic illnesses? [00:36] Yes, yes. [00:38] Last year, she was diagnosed with some thyroid problem and she takes Synthroxine medicine for her thyroid. [00:50] I added this in the question if you have some medication you take. [00:57] Okay, I understand. [01:00] In this case, I need to send you the special health questionnaire. [01:03] We need to send you a form in PDF to your email. [01:05] Please fill this PDF form and we need to send your form to the central office. [01:10] And after the answer from the central office, if we can propose you to conclude the comprehensive health insurance, we answer to you. [01:20] Okay, can you send it to, I can give you the email of my wife because she's the one that's filing for this insurance. [01:29] In our system, I see the email. [01:36] Yes, yes. [01:37] You want to send the information for another email? [01:42] No, no, this email, this email. [01:44] Okay, super. [01:45] I will send the information and the health questionnaire form to this email and then we will wait your answer. [01:51] And after your answer, we will send your form to the central office to our doctor. [01:56] Yeah, just to understand one thing. [01:59] This is not like a serious illness. [02:02] So, can we like pay like more money and maintain the insurance? [02:07] Or how does it work? [02:09] Yes, in some case, if after they're sending to our doctor, our doctor prepares a special price for your case based on the health status of the client. [02:21] But in some case, the price will be changed. [02:26] But I don't have the information. [02:30] You're not sure. [02:30] I'm not a doctor. [02:31] I'm not sure. [02:32] Yeah, I got you. [02:34] You can send the email. [02:35] I will reply as soon as you send. [02:38] Okay. [02:39] Anyway, what we can propose to you, we have the Comprehensive Health Insurance Plus. [02:44] This type of insurance doesn't cover chronical diseases. [02:47] And what about the diagnosis of your wife? [02:53] In this case, Comprehensive Health Insurance Plus doesn't cover some checkups with this diagnosis. [03:01] But another medical help, some preventive checkups, hospitalization, operation, and another. [03:09] And we will cover it. [03:10] If you don't have time for the waiting for the answer from our doctor, it's usually five working days. [03:16] You can conclude the Comprehensive Health Insurance Plus. [03:20] No, I can wait for five days. [03:26] It's not a problem. [03:27] I can wait for the reply from the doctor. [03:30] And then I can decide which one to choose. [03:32] It's okay. [03:33] Sure. [03:35] Okay. [03:35] I will send you all information to your email and the health questionnaire form in PDF. [03:40] And I will wait. [03:41] I will wait for your answer. [03:41] And then I will send your form to the central office. [03:44] Okay. [03:45] Thank you. [03:45] Thank you for calling. [03:47] Bye. [03:48] Have a nice day. [03:48] Bye.