[00:01] Dobrý den, pojišťovna VZP AS, Hocka u telefonu, jak vám mohu pomoci? [00:04] Hello. [00:06] Hello, good afternoon, PVZP Insurance Company, Czech Republic Rail, Hocka speaking. [00:12] How can I help you? [00:13] Well, you sent me an email and I sent a reply. [00:18] Can you check it, please? [00:20] Oh, I can see it was actually my colleague. [00:23] And just a minute, please. [00:27] I'll look it up. [00:29] I would like a quick response, please, because it's a little urgent. [00:35] Okay, all right. [00:36] Well, so just a minute, please. [00:38] I'll check if we received the email. [00:40] I believe you sent, oh, I can see that my colleague put there that the insurance contract was already arranged. [00:51] And I believe you're asking for some changes. [00:54] Yes, I do. [00:56] Mm-hmm. [00:57] Just a moment, please. [00:59] Also, can you issue a discount for the new offer, please? [01:11] Because I had entered the right dates, but they were wrong. [01:15] They were wrong on the policy. [01:15] Mm-hmm. [01:17] Well, so I see you are requesting, yeah, the refund. [01:26] So you had basic health insurance and you requiring the comprehensive health insurance at this moment. [01:32] Is that correct? [01:34] No, I had comprehensive. [01:38] Comprehensive, yes. [01:39] But the dates are wrong. [01:41] The dates should have been until July 30th. [01:47] Sorry, June. [01:48] June 30th, June. [01:49] Okay. [01:52] But it came to me 19th of, so my, the consulate didn't give me my visa. [02:01] So I would appreciate if you can help me. [02:04] Oh, okay. [02:04] All right. [02:05] Well, so you send the request. [02:07] We're going to send it to our central office. [02:10] And the central office basically has to do the correction of the contract. [02:14] And then we'll, yeah, and then you will receive it. [02:17] Unfortunately, I see you asking for a discount. [02:21] Because you entered the dates correctly, but it wasn't, it didn't turn out the way you put it in there. [02:28] Yes. [02:29] If I understand it right. [02:30] Well, I'm sorry. [02:32] First, we don't have any discounts available at this moment. [02:36] And I don't think that we can do this because it's generated in the system. [02:42] And our company doesn't give any discounts for this reason. [02:49] Okay. [02:50] But can we handle this? [02:52] Can we handle this today? [02:53] Because it's a little urgent. [02:54] I see that. [02:56] Yes, it's going to be, I'm going to resend your request to our central office right now. [03:01] And I'll ask for, you know, you know, I'll ask them if they can look at it urgently. [03:07] Because we need to do that as soon as possible. [03:09] And when I receive information, I will inform you right away. [03:13] Okay? [03:13] Okay. [03:14] Thank you. [03:14] Please do it via mail. [03:16] Yes, I will. [03:17] Through the email. [03:18] I believe you will also receive confirmation from our central office. [03:23] Okay. [03:23] Thank you. [03:23] My email is by email too. [03:24] Okay? [03:25] All right. [03:27] Perfect. [03:27] I'll work on it right now. [03:29] Thank you very much for your call. [03:31] Thank you. [03:32] You have a good day. [03:33] Thanks to you too. [03:35] Thank you very much. [03:36] Goodbye.