[00:00] Hello, it's a BVB insurance company. My name is Lodislava. How can I help you? [00:04] Hello, madam. My name is Rana, and I filled out the form to cancel, terminate my insurance a few days ago, before the weekend. [00:17] I just wanted to check if it's in process or if there's any additional things, because I would like to terminate it from 2nd of February, if possible. [00:31] And I feel like the clock is ticking, so I just wanted to call in and check. [00:34] Okay, just a second, please. I check your email with your form. What do you send to our company? [00:41] Yes, in our system, I see that my colleague Anton Harasuta sent your form to the central office. [00:51] And the central office have one till three months for sending the part of amount of your insurance to you back. [01:04] For sending what, exactly? Sorry. [01:07] Part of your money, what you pay for the contract. [01:12] Uh-huh. So, yeah, it takes about up to three months for the payment. [01:18] One till three months. [01:18] One till three months. Okay. But my question was just to check if everything's okay with the form and everything. [01:26] Yes, everything's okay. In our system, I see that you don't answer for your letter. [01:36] But if you, when you send the form for the Anton, Anton send you email that your form forward to the central office for the cancellation. [01:47] Uh-huh. Okay. Yeah, I just wanted to make sure if the form is okay. [01:53] And, but he didn't really mention, he didn't really answer the rest of my questions, which he just did. [02:00] So, it takes up to three months for the payment. [02:03] And is it possible to terminate the insurance? [02:07] From 2nd of February? Because I sent this information a few days ago. It's going to have to be retro. [02:14] Uh, the central office cancel your insurance from the date what you indicate in the cancellation form. [02:22] Uh-huh. Okay. I think I put 2nd of February, but I'm not too sure. Is that something you can check? [02:31] The form was a bit too complicated. That's why I, yeah. [02:36] You indicate 18th of February. [02:39] Uh-huh. So. [02:42] Is, I would like to terminate it from 2nd of February, though. Is that possible? [02:47] Unfortunately, uh, unfortunately, it's, uh, uh, we, we doesn't have this option. [02:51] If you send a form, uh, uh, with the star, with the date, uh, of your signature, 18th of February, in this case, central office cancel your, uh, uh, contract with this date. [03:05] Okay. So, it's not possible to retro date it. [03:09] No. [03:10] Back date it, I mean. Okay. [03:14] All right. No worries. Well, thank you for your help. Um, in that case, I'll just wait for a response, uh, from the team. [03:20] Uh-huh. [03:20] Thank you for calling. Bye. Have a nice day. [03:23] Thank you. Bye-bye. You as well. [03:24] Bye-bye.