[00:01] Dobrý den, pojišťovna Slavia Alhocká u telefonu. Jak vám mohu pomoci? [00:04] Hello. [00:05] Hello, good afternoon. Slavia Insurance Company, how can I help you? [00:10] Just a minute, I have a talk with someone through the email address. [00:19] Yes. [00:21] And I'm inquiring about cancelling my insurance. [00:29] Yes. [00:30] So I want to meet you personally, so can you give me an address so I can go? [00:39] How to get to our office, right? [00:42] Yes, yes. [00:43] You would like... [00:44] Because last week I visited one office, which was in my mail, but when I went there, the [00:56] office was not opened, not set up. [01:00] Sometime last week? [01:03] Yes, sometime last week. [01:05] Uh-huh. [01:06] Well, our office is normally open from 8 o'clock till 5.30, 6 o'clock in the evening. [01:12] Actually, I went in the afternoon. [01:16] I went in the afternoon like around 12 or 1. [01:19] Uh-huh. [01:21] But the office setup was not done. [01:25] It seems like the office is going to start in a few days or in a few months. [01:33] Oh, so it's possible that you went to a different branch. [01:36] You didn't go like straight to our offices, but possibly to a different branch. [01:40] Because in my mail, I was informed that your branch, I mean my branch, is 15th at the other office. [01:49] And it will be available after half of February. [01:57] So it was when I went there, it was around 23rd or, sorry, not 23rd, it was around 19th [02:11] or 18th of the February. [02:14] Uh-huh. [02:15] Well, that is quite possible that it was not open yet, but that wasn't like our offices. [02:21] Are you in Prague? [02:23] Yes, I'm in Prague. [02:25] And you have the contract. [02:28] You said you want to cancel contract, correct? [02:31] Yes. [02:32] Is it under this phone number that you're calling from? [02:35] The 739? [02:38] You don't know. [02:40] Because the number that you're calling from is... [02:42] What about 739? [02:45] 739-076-135. [02:49] Unfortunately, I don't have anything under that phone number in our system. [02:52] So it's quite possible that you arranged it a different... [02:58] branch? [02:59] No. [03:01] Can you search by the policy number? [03:07] Yes, please, if you can give me the policy number. [03:10] How do you think? [03:12] 1310. [03:16] So it starts 1310? [03:19] Yes, it starts with 131012. [03:23] 6754. [03:28] 6754. [03:31] Okay. [03:32] Yes. [03:34] Yes, unfortunately, it's not in our system. [03:37] Yes. [03:37] Yes. [03:37] It means that you had to arrange it a different branch, [03:41] not in our offices. [03:44] So to cancel this, [03:48] I would recommend to call the insurance client line [03:56] because they can get into the main system [03:59] and they can find out which branch you arranged it [04:03] or where you can go and cancel it. [04:06] Okay? [04:06] Sorry. [04:09] That's okay. [04:10] I'm so sorry, but... [04:13] If you don't mind, can I say something? [04:16] So I'll give you phone number to our assistance line [04:20] and if you can tell them the number of your insurance policy [04:25] and they will advise you where you can go cancel it. [04:30] Actually, from the last two weeks or more than two weeks, [04:34] I'm trying to connect with someone by mail [04:39] and by the mobile also, by the call, [04:42] but no one is on the mail and no one is... [04:45] No one is replying on call. [04:47] Like, where I'm... [04:50] Assistance lines, they gave me two numbers. [04:55] They gave me. [04:56] But when I'm calling them, [04:58] it's just ringing and not receiving my calls. [05:02] Well, I understand what you're saying, [05:06] but unfortunately, like from ARSA, [05:09] I can only help you arrange a new contract, [05:12] but I cannot help you cancel the one you already have. [05:15] Or, yes, because... [05:19] The policy is not in our system. [05:22] I can only see, you know, the contracts, the insurance policies. [05:27] They were arranged through our branch. [05:31] Okay. [05:33] So can you give me a number? [05:36] The assistance line, yes, please. [05:38] They speak English, they speak Czech, Slovak, German. [05:42] So they should be able to help you. [05:44] They definitely should find your insurance policy number [05:48] in their system and advise you where to go to cancel it. [05:51] So your contract, okay? [05:52] Okay. [05:54] So can I give you the number? [05:56] Yes, please. [05:58] All right. [05:59] So it's 255... [06:02] Just a minute. [06:04] Yes. [06:04] 255-790-262. [06:15] Okay. [06:18] 255-790-262. [06:25] Yes, that's the number. [06:27] If there would be any other problem, [06:29] you can call us back and we'll see if we can contact... [06:33] somehow with the insurance central office [06:38] and see what we can do for you. [06:40] But this phone number should work, okay? [06:42] Okay, okay. [06:44] All right. [06:45] Thank you so much. [06:47] They are calling for me. [06:50] Yes, please, no problem at all. [06:52] Thank you very much for your time. [06:54] You have a good day. [06:55] Thank you, too. [06:57] Thank you. [06:58] Bye. [06:59] Bye-bye. [07:00] Bye.