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Detail hovoru

ID: 1771850904009:ccxmlSession_5197950

Základní informace

Datum a čas
Po 23.02.2026 13:48
Směr hovoru
odchozí
Volající → Volaný
+420225354942 → +420770410116
Připojené číslo
+420770410116
Agent
Anton Harasiuta (204)
Jazyk
en
Délka hovoru
04:43
Celkový čas
04:54
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:02] Yes.
[00:03] Good day, yes, the phone is Anton, please send it to WZP-AS.
[00:06] I'm calling you to...
[00:10] Hello, can you hear me?
[00:11] Yes, I can hear you.
[00:14] Yes, send it to WZP-AS.
[00:16] Just a moment, I don't know what to say.
[00:19] We can speak English, hello?
[00:21] Yeah, yeah, okay, better.
[00:24] Yes, hello, yes, sure.
[00:25] I'm calling you from insurance company PwZP regarding your request of health insurance for one month for name Hamza Talib.
[00:32] Is it correct?
[00:33] Yeah.
[00:36] Okay, may I ask you, do you need this insurance for short-term residency or you will apply for a waiting visa, long-term residency?
[00:42] Yeah, for short-term residence visa, it's only for three years, so I pay around 700 cheque rounds every month.
[00:54] Yes, so we can propose our basic health insurance for this case.
[01:00] The price for basic health insurance is 630 crowns.
[01:04] Also, I find one insurance contract from PwZP.
[01:07] The previous year is for name Hamza Talib, date of birth is 22 of December 1998.
[01:14] Uh-huh, yeah.
[01:17] And if you want, I can propose to, like, extend this insurance policy or conclude new insurance with a starting date of insurance, which you will choose.
[01:26] Yeah, but I want to know what this insurance cover.
[01:32] This basic health insurance covered only emergency medical help up to limit 60,000 euros.
[01:39] Yeah, because today...
[01:44] A few days ago, I received the letters from hospital, which is I had...
[01:49] I am after surgery and I'm doing rehabilitation in the hospital, so they sent me letters.
[01:58] I have to pay 3,200 cheque rounds.
[02:02] They said my insurance doesn't cover this rehabilitation.
[02:07] Rehabilitation.
[02:08] Yes, basic health insurance does not include rehabilitation, because basic health insurance covered only emergency medical help, first medical help.
[02:16] But medical help, or planning medical help after some issues, not covered by this policy.
[02:23] We have only one product, which can be covered, which is rehabilitation and all the stuff, which you will need with the current condition.
[02:33] The name of the product is Comprehensive Health Insurance Exclusive, when the minimum duration of Comprehensive Health Insurance Exclusive is four months.
[02:42] And this insurance also will need assistance by our doctor.
[02:49] Because this price for this insurance will be set individually, based on planning medical help.
[02:57] And for concluding this insurance, we will need not only a personal details with the health questionnaire form,
[03:04] but also we will need some medical reports, or some calculation of rehabilitation, or full medical check-up.
[03:12] If you are interested in this offer, I can send you more information.
[03:20] Regarding this insurance and process of concluding.
[03:23] And we can all process make it online.
[03:26] Yeah, sure, sure.
[03:29] I would like to have insurance which is cover everything, you know, that I didn't know.
[03:33] They should have told me before.
[03:34] They should have told me that in case you have rehabilitation, your insurance don't cover it.
[03:41] But they said, we work with this insurance, everything is alright.
[03:46] So, and now I have to pay $3,200.
[03:50] I didn't know nothing about it.
[03:53] So, now I need insurance which is cover everything.
[03:56] And which type of residency you have in Czech Republic?
[04:00] Příchodný pobyt.
[04:03] Okay, Příchodný pobyt, yeah, understood.
[04:05] So, yeah, so you can't be part of public health insurance, you can use this basic health insurance for your type of residency.
[04:13] But this basic health insurance for 630 cover only first medical help.
[04:19] So, I will send you more information regarding our product.
[04:24] Product exclusive to your email with this health questionnaire form.
[04:28] And if you will interested in this insurance, you can reply to my email and we can start.
[04:35] Yeah, sure, sure, that would be great, sure.
[04:38] Okay, thank you, have a good day, bye.
[04:41] You too, bye.