[00:01] Hello, insurance company VVVP, my name is Yolana, how can I help you? [00:04] Hi, this is Mike Lambert. [00:07] I have an insurance policy for each person in my family through VVP, and we are trying [00:14] to take our kids to the doctor, and I'm looking through my emails, and I'm having trouble [00:19] finding their specific policy number, so I can give it to the doctor for the files, so [00:26] I'm hoping you can help me. [00:28] So, if you want to visit the doctor, and you have VVVP insurance, yes, it is commercial [00:35] insurance. [00:35] Yes, can I go back? [00:40] If you want to visit the doctor, in that case, you need to go to Assistance Line. [00:44] I can tell you the phone number on Assistance Line, if it's okay for you. [00:48] I'm sorry, say that again? [00:49] Sure. [00:51] Usually, when you're planning to visit a doctor, you need to go to Assistance Line. [00:57] Call. [00:58] And I can tell you this phone number. [01:01] I can tell you the number you have on your insurance card, but I can tell you this phone [01:04] number. [01:05] Okay. [01:05] So, it is 296-841-333. [01:17] So, it's 296-841-333. [01:23] It is the Assistance Line of the VVVP Insurance Company, and we'll be glad to help you to [01:31] find a doctor or a hospital. [01:33] No, I need to know the address. [01:35] I don't need to find a doctor. [01:36] I need an insurance. [01:38] I need my policy number. [01:39] I'm having trouble finding that. [01:40] You don't need a doctor. [01:44] You need your insurance number. [01:45] Okay. [01:46] I have a doctor. [01:47] I need to know my policy number. [01:48] Okay. [01:51] Can you tell me, please, your phone number? [01:53] Phone number? [01:55] It's card and code 1-803-634-2405. [02:10] 2-4-0-5, yes? [02:13] Yes. [02:14] One moment, please. [02:16] I can send you your email again, but your insurance is Comprehensive Health Insurance [02:34] Plus, yes? [02:35] Yes. [02:36] Your name is Josephine Oluwumi? [02:38] Oluwumi. [02:40] Oluwumi. [02:41] In? [02:42] Lambert. [02:42] And there should also be, there should be myself, Michael Lambert, and then our two [02:49] children, Ferris and Cannon Lambert. [02:51] Do they have a different number, or is it the same number for everyone? [02:58] Did you prepare the contract for three months? [03:04] Three months. [03:06] Yes? [03:07] Yes. [03:08] Yes. [03:08] I prepared the contract for three months, but I bought four different policies, one [03:13] for each person. [03:14] You buy another? [03:18] I bought four. [03:19] Four. [03:20] Okay. [03:20] And do you need the number of these four insurance? [03:24] Yes. [03:26] I need the insurance number or card, or I need to show it to the doctor so that I can [03:31] pay for my doctor's visit. [03:33] I can send you your insurance contract to your email again. [03:36] Okay. [03:37] And what email do you have that you're going to send it to? [03:40] We have email, wait, I just check if every insurance, yes, Michael at Lambert, Michael.Lambert.com. [03:50] And how many policies are you going to send? [03:57] Just making sure we have the right ones. [03:59] One, two, three, and four. [04:07] Okay. [04:09] Perfect. [04:09] If you have four, then please send those, and then we'll have everything. [04:12] So I send you the all last insurance contract that you have, okay? [04:20] Yep. [04:21] All right. [04:22] Thank you. [04:23] All right. [04:24] Bye-bye. [04:24] Bye.