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Detail hovoru

ID: 1771840692570:ccxmlSession_5121542

Základní informace

Datum a čas
Po 23.02.2026 10:58
Směr hovoru
odchozí
Volající → Volaný
+420225354958 → +48609015489
Připojené číslo
+48609015489
Agent
Oyuntuya Nandi-Erdene (219)
Jazyk
en
Délka hovoru
06:08
Celkový čas
06:26
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello? Hello, this is Unitea from TVZip Insurance, health insurance for fairness.
[00:07] Yes, I'm reaching out because you recently used our website to calculate health insurance.
[00:11] Yes, yes, yes.
[00:13] Yes, I'm just calling you so that I can offer you comprehensive health insurance exclusive
[00:19] that is very similar to public health insurance in Czech Republic.
[00:22] It includes specialization, preventive check-ups, prescribed medication, and echo-denser treatment.
[00:29] Price for the comprehensive health insurance exclusive will be 13,610 CZK.
[00:35] Okay.
[00:37] So, would you be interested?
[00:41] Yeah, I actually do have a couple of questions.
[00:44] Of course.
[00:45] Because we are, I moved, I'm actually moving to Prague.
[00:52] So, how does everything work? How do I set it up? I actually lived in Poland.
[00:58] Yes, we can do everything by online.
[01:01] So, it is very easy.
[01:02] I can send you a price offer to your email and there will be some questions, health questionnaire, your personal data.
[01:08] You will send it back to me and I will prepare for you a draft contract.
[01:12] Once I make the draft contract, I will send you payment details as well and you can check the draft contract.
[01:18] If everything is okay, then you can proceed with the payment.
[01:21] And once we proceed, once we receive the payment, I will send you all the necessary documents to your email in PDF form.
[01:28] So, just print them out and that will be sufficient.
[01:31] And if you need to go to the doctors for a check-up, then usually you will need to call to our assistant link.
[01:38] It will be on your card, the phone number.
[01:40] Okay.
[01:41] And they will find you a suitable doctor.
[01:43] Okay.
[01:45] So, how does the payment work? Do I need to pay up front for the doctor's office, doctor visit or that's already taken care of by the insurance?
[01:56] How does that work? Because I know some...
[01:58] Yes.
[01:59] I have used to have...
[02:00] It depends.
[02:02] It depends.
[02:03] If you call to our assistant link...
[02:04] Sorry.
[02:05] If you go to our contracted doctors, then you don't have to pay anything.
[02:09] It will be paid by us directly.
[02:11] And if you want to go to the doctor that is not contracted with us, then usually you will pay by yourself and then you can send the invoice to our central office and they will pay you back.
[02:24] Okay.
[02:25] But...
[02:26] Hospitals and everything are...
[02:28] But I highly recommend just going to our contracted doctors.
[02:32] More than 4,000 of them in the whole country.
[02:35] So, you will always find a contracted doctor and our assistant link will help you.
[02:40] Okay.
[02:42] So, how about specialty doctors?
[02:45] Like, I don't know, let me think.
[02:50] Cardiologist or a doctor or anything?
[02:53] It doesn't...
[02:54] It works the same also?
[02:56] Yeah.
[02:57] It really doesn't matter which doctor you are going to.
[02:59] Usually just call to our assistant link and they will find you a doctor or they will help you with the procedure.
[03:03] Okay.
[03:04] Okay.
[03:06] Sounds good.
[03:07] So, because first I think I requested that for six months possibly.
[03:12] So, six months is the minimum for the premium because I wanted to go with the premium.
[03:24] You mean premium...
[03:25] The highest.
[03:26] Yes.
[03:28] We have actually two types of them.
[03:29] We have comprehensive plus and exclusive.
[03:32] They are very similar.
[03:33] Oh, yeah.
[03:34] Exclusive.
[03:35] Yes.
[03:36] Exclusive covers the pre-existing condition or if you are taking any medication then it will be covered under this exclusive.
[03:41] Okay.
[03:43] So...
[03:44] Yeah.
[03:45] I am taking high blood pressure for 15 years.
[03:48] So...
[03:49] So, in that case the price will be a little higher.
[03:54] It might be higher though.
[03:56] I will send you a health questionnaire to your email PDF form.
[04:00] Just fill them out.
[04:01] Sign it.
[04:02] Send it back to me.
[04:03] Okay.
[04:04] So, I will send you a health questionnaire.
[04:05] I will send you a health questionnaire.
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