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Detail hovoru

ID: 1771837427952:ccxmlSession_5096688

Základní informace

Datum a čas
Po 23.02.2026 10:03
Směr hovoru
příchozí
Volající → Volaný
+420734412107 → +420225354940
Připojené číslo
214
Agent
Viktoriia Chuvakova (214)
Jazyk
en
Délka hovoru
06:22
Celkový čas
06:49
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello, Insurance Company PVZP. My name is Victoria Ciocco. How can I help you?
[00:04] Hello. Good morning. My name is Michael Robbins.
[00:09] And I have previously had coverage through PVZP, and my coverage currently expires on 27 February, and I need to arrange for new coverage.
[00:23] Okay. I see this contract for Michael Robbins.
[00:29] May I ask you if you would like to proceed with the same coverage, or if you would like maybe to extend your coverage to comprehensive?
[00:37] Previously, you concluded basic type of insurance.
[00:40] You're correct. I'd like to – so I have recently received my three-year residence permit, and I had understood – well, so I think there was a mistake,
[00:53] because I thought once I had the initial three-year residence permit, I could arrange insurance locally.
[00:59] I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry. I'm sorry.
[01:06] That is not correct. I will need commercial – commercial – no, I'm not pronouncing that right.
[01:16] Commercial insurance, I think.
[01:19] Commercial.
[01:20] Yeah.
[01:21] Mm-hmm.
[01:22] That's PVZP, right?
[01:24] Yes, yes. PVZP, we offer commercial insurance for foreigners who couldn't be registered to public insurance system, like in your case.
[01:32] May I ask you, I see here that you calculated insurance for two years here.
[01:39] Just a second.
[01:41] Yes, for one year.
[01:43] What would be the duration of insurance you would like to conclude?
[01:47] What I would like to do is two years, because that will be the earliest I can apply for permanent residency.
[01:54] Mm-hmm. Mm-hmm. I see.
[01:56] So, in that case, we could offer you two options, which will be sufficient, of comprehensive health insurance.
[02:02] Both of these options are pretty similar to public health insurance, covering checkups with doctors, prescribed medicine, hospitalization, emergency dental treatment, operations.
[02:13] We have there two products of this.
[02:17] It is Exclusive and Plus.
[02:19] A main difference is that Plus covers only new health issues.
[02:23] That means it is excluding pre-existing health conditions, like chronic disease.
[02:27] When Exclusive is our best product, which is without exclusions.
[02:32] Regarding the pricing, price for Exclusive, it is 45,740 check rounds.
[02:40] There is a standard price if client has all answers no in health questionnaire.
[02:47] The option has fixed price, so regardless answers about health, it is 45,950 check rounds.
[02:56] I think I would like Exclusive.
[03:01] The only questions I would answer yes to are, I do have two medications I take, Centroid, they're very standard, Centroid and Robostatin, 10 milligrams.
[03:16] Mm-hmm.
[03:17] How long do they take?
[03:19] If I answer the questionnaire, would it be possible to get insurance coverage on Exclusive before my current insurance expires on the 28th?
[03:29] So, in that case, if you have answers yes in health questionnaire, to proceed with Exclusive plan, which will cover pre-existing conditions as well, we need to send information to our head office.
[03:43] Regarding time limits, regularly we receive their answer within three weeks.
[03:49] If you have answers yes in health questionnaire, they will provide you with an additional information, for example, if you are in a hurry like time-bounded, we could offer you a plus or a minus, and if you are in a hurry like time-bounded, we could offer you a plus or a minus, and if you are in a hurry like time-bounded, we could offer you a plus or a minus, and if you are in a hurry like time-bounded, we could offer you a plus or a minus, and if you are in a hurry like time-bounded, we could offer you a plus or a minus, and if you are in a hurry like time-bounded, we could offer you a plus or a minus, and so on.
[04:19] If you are in a hurry like time-bounded, we could offer you a plus or a minus, and if you are in a hurry like time-bounded, we could offer you a plus or a minus, and so on.
[04:51] Plus, does that mean that prescriptions that I already am receiving would not be covered?
[04:58] No, no be covered.
[05:01] For example, any treatment or medication related to this pre-existing illness or this health issue, according to which you are taking this prescribed medication.
[05:13] Here's what I would like to do then, is I would like to go ahead and elect for the exclusive.
[05:22] I will fill out the questionnaire once it's sent to me immediately, and I will, if I, Thursday, if you don't have an answer, I may do is may elect to simply do a shorter coverage of something inexpensive until you can answer back on the occasion.
[05:41] Sure, sure, sure, later you will be able to switch to this better product and cancel the plus, just in case.
[05:48] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] Okay, so we will send you this health questionnaire, it will be required to proceed.
[05:53] , please wait.
[05:55] PDF, like an electronic version of this document. You could electronically fill in this form, or you could print it, fill in, and send us back.
[06:08] I got it. Yeah, no, I can print the PDF, not a problem.
[06:12] Okay, okay. So please wait, and we will assist you. Thank you so much for cooperation.
[06:17] Okay, thank you.
[06:19] Have a nice day. Bye.