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Detail hovoru

ID: 1771830983762:ccxmlSession_5042483

Základní informace

Datum a čas
Po 23.02.2026 08:16
Směr hovoru
příchozí
Volající → Volaný
+420732591389 → +420225354940
Připojené číslo
214
Agent
Viktoriia Chuvakova (214)
Jazyk
en
Délka hovoru
01:14
Celkový čas
02:22
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello, insurance company PVZP.
[00:02] My name is Iglirich Vakova.
[00:03] How can I help you?
[00:04] Yes, hi.
[00:05] Good morning.
[00:06] Good morning.
[00:07] I bought an insurance online on Friday, or on Saturday, actually.
[00:12] And I paid for it, but I didn't get the policy.
[00:15] It's okay.
[00:18] No worries.
[00:18] We will check it together, as we do not work on weekends, so we didn't proceed until now.
[00:24] So, please provide me with a number of policy, and I will check it.
[00:28] Yes, it's 5420.
[00:32] 0-5-7-4-2-3-6.
[00:39] Give me a moment.
[00:42] I will check.
[00:43] It is for Suzanne Mella.
[00:49] Yes, insurance.
[00:50] Two months of insurance, basic type.
[00:53] Okay.
[00:54] So, I see the payment was done successfully.
[00:57] I am sending you the documents directed to the email provided in the policy.
[01:01] In a few moments, you will receive it.
[01:03] In case, if you want, so please also check the spam folder, okay?
[01:07] Thank you so much.
[01:09] Perfect.
[01:09] Thank you.
[01:10] Thank you for cooperation.
[01:11] Have a nice day.
[01:11] Bye.
[01:12] Bye-bye.