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Detail hovoru

ID: 1771596833947:ccxmlSession_4996811

Základní informace

Datum a čas
Pá 20.02.2026 15:13
Směr hovoru
příchozí
Volající → Volaný
+420773024633 → +420225354957
Připojené číslo
218
Agent
Milena Hrycka (218)
Jazyk
en
Délka hovoru
08:34
Celkový čas
08:43
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Good evening, please show me your name, your address, your phone number, and your address.
[00:04] Hello?
[00:07] Hello, insurance company PBZP.
[00:10] My name is Melina.
[00:11] How can I help you?
[00:12] I need insurance information for one year for family.
[00:21] You're interested in health insurance for one year?
[00:24] Yes.
[00:26] Okay.
[00:27] Can you please tell me how old are you?
[00:30] 32.
[00:33] Yes, it's for my wife, okay.
[00:37] All right.
[00:41] Can you repeat, please?
[00:42] It is for my wife, so she's 32 years old.
[00:48] It is for your wife.
[00:49] Okay, 32.
[00:51] For family, one year, yes?
[00:55] Yes.
[00:56] Okay, and the last thing, we need to know your email.
[01:02] The email is, did you get it online?
[01:11] I already just put it on the phone.
[01:14] Can you repeat, please?
[01:17] I'm curious.
[01:18] You say?
[01:21] Try to repeat again, please.
[01:25] I put the email on the phone.
[01:28] So, did you get it or not?
[01:30] Unfortunately, no, we don't get it.
[01:34] We see just your phone number.
[01:36] Phone number and that's all.
[01:39] Okay.
[01:42] The email is kuma, K-U-M-A, T-H-A-L-T-U.
[02:00] Just, so, kuma, and then?
[02:03] 32.
[02:06] Three, something with a signal.
[02:12] So, I write?
[02:14] T-H-A-L-T-U.
[02:17] T-H-A-L-T-U.
[02:25] L-T-U, yes?
[02:29] Yes, yes.
[02:30] Okay, and then?
[02:32] 59 at gmail.com.
[02:35] 69 at gmail.com.
[02:41] At gmail.com.
[02:44] Mm-hmm.
[02:45] Okay, so I'll try to send you the brave software.
[02:49] Okay.
[02:51] And we can check the email.
[02:56] Mm-hmm.
[02:59] One moment, please.
[03:01] We can propose you to package.
[03:27] We can propose you to package a comprehensive type of information,
[03:28] exclusive package, and plus package.
[03:33] Okay.
[03:36] Can you please check if you received it?
[03:38] No.
[03:43] We have some mistake in the email address.
[03:46] Let me repeat it for you.
[03:50] K-U.
[03:53] Okay, so, wait, please, a moment.
[03:56] So, K, like E-T, yes?
[04:05] Wait, K-U-M-A.
[04:08] M-A.
[04:10] T-H-A-L.
[04:14] T-U.
[04:14] C-H or H?
[04:20] C-H-A-L-T-U.
[04:28] Oh, I'll try again.
[04:35] Which letter did you miss?
[04:42] I'll just try again to send it to you.
[04:47] So, let's try again.
[04:59] Here is some mistake in the email.
[05:04] Can you just say it one by one?
[05:09] Repeat, please.
[05:13] Can you say it one by one so that I can correct you?
[05:18] Yes, sure.
[05:18] Yes.
[05:20] All right, so, K-U-M-A-S-H-A.
[05:33] Wait, wait, wait.
[05:34] C-H-A-B-C-C-H, okay?
[05:38] Uh-huh, yes.
[05:40] C-H-A-L-T-U.
[05:43] It's supposed to be C-H-A-L-T-U.
[05:45] It's supposed to be C-H-A-L-T-U.
[05:46] Uh-huh.
[05:48] C-H-A-L-T-U.
[05:49] Uh, 69.
[05:50] Okay.
[05:51] 59.
[05:53] 4-5-9.
[05:56] 5-9.
[05:57] Uh-huh.
[05:58] Yes.
[05:59] Yes, I got it.
[06:18] You got it, perfect.
[06:20] So, the price for one year you can see in your email about comprehensive type of insurance.
[06:29] Okay, one more question for you.
[06:32] Yes.
[06:33] What about for the kid under four years old?
[06:40] Under four years old.
[06:42] We can try to check the price now.
[06:45] Okay.
[06:46] Four years old.
[06:51] For 12 months, for one year.
[06:53] For one year, yeah, 12 months.
[06:57] The price for the kid for one year.
[07:03] The price for the kid for one year will be $33,940.
[07:08] I'll send it to your email, too.
[07:11] Okay.
[07:13] Usually, I advise you to call to VisitPay.
[07:18] Maybe your kid can have the VisitPay or you need the commercial insurance tax for your children.
[07:33] Why it is so expensive like this one for a kid?
[07:36] Uh, because this price is...
[07:43] Um, in our system and usually for kids, the price is higher than for, like, just a woman for a relationship and another.
[07:57] Okay.
[08:00] Okay.
[08:02] Okay, I will back to you, okay?
[08:04] Thank you very much.
[08:06] Uh, so, uh, if you're interested or if you have some questions, uh, just reply on this email.
[08:13] And, uh, actually, you can, uh, you have, uh, the phone number on me on this email.
[08:18] And, uh, then, uh, I would like to help you with that.
[08:22] Okay, thank you very much.
[08:24] You're welcome.
[08:26] Thank you very much.
[08:27] Have a nice day.
[08:27] Have a good day.
[08:29] Bye.
[08:29] Bye for now.