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Detail hovoru

ID: 1771424514849:ccxmlSession_4541441

Základní informace

Datum a čas
St 18.02.2026 15:21
Směr hovoru
příchozí
Volající → Volaný
+420777936281 → +420225354940
Připojené číslo
218
Agent
Milena Hrycka (218)
Jazyk
en
Délka hovoru
16:18
Celkový čas
16:59
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:00] I was just calling with regards to my insurance policy, which I need to renew, and I think
[00:26] I had a couple of questions, one, I know I believe I can renew it online, but I was wanting
[00:40] to confirm something, as at the current moment I have a temporary residence permit, but my
[00:48] permanent residence permit has been approved, but I will only receive it on the 9th of March,
[00:56] so in about two or three weeks.
[01:00] And so I know that from my insurance policy, when I have permanent residence permit, the
[01:08] insurance policy is slightly different to having a temporary residence permit, so the
[01:13] question was, what's the best approach, should I renew my policy for one month now and then
[01:22] change it or renew it differently after I get permanent residence, or should I renew
[01:29] it for a, you know, for a whole year and then change it in one month?
[01:32] So we can propose to you to make this insurance online, it's possible, you don't need to come
[01:44] to the office and to your insurance card, we can send you a call, or you can, but the
[01:57] first we'll send you to your email.
[02:00] Okay.
[02:01] And a question about termination of your insurance, so I will send you a message and
[02:12] this is just to share your information, if you can, to prepare for your first insurance
[02:23] for one month and then change it to another period before you need to renew it.
[02:30] Okay.
[02:31] Thank you.
[02:31] Thank you.
[02:31] Thank you.
[02:31] to prepare for insurance for all your, all period to stay in Czech Republic.
[02:38] Right, so I think my question is what should I do? What's the best approach? Should I only
[02:45] renew for one month and then when I get my permanent residence then create, then do a
[02:51] new policy? Is that the best way to do that?
[02:54] It's possible to do that.
[02:57] Okay.
[02:59] But I think it will be, so it's possible, sure. It's not a problem and we can prepare
[03:07] for you this contract for a few minutes or at first for one month and then we can extend
[03:13] the interest for one year. But it is, it is two different insurance contracts.
[03:25] Oh, okay. Ah, okay. Like for two different years.
[03:29] For one month and another one before a loan.
[03:33] Whatever it is, yes. Maybe one year after that, like at that point. Because I think also what I
[03:39] understood was like I have the Osovoce here and I think what I wanted to do was pay for the
[03:49] insurance through Osovoce, but right now I cannot do that because of temporary residence.
[03:55] At least I was told I am not allowed to do that because of the temporary residence permit.
[03:59] But once I get...
[04:03] Commercial insurance right now?
[04:05] No, I don't want commercial insurance. I just want personal insurance, but paid through Osovoce.
[04:11] At least that's how I understood it. So maybe I'm misunderstanding. And I'd be happy if you correct me
[04:19] and tell me what the right approach is.
[04:21] But we can help you with the process of making this insurance, of making commercial insurance.
[04:28] But we need to know information, what type of insurance...
[04:33] Okay. Yes. Do you want to pull up my details first?
[04:39] Your details, but the most important is what type of insurance you need. We can propose you commercial insurance.
[04:48] But if you need the public insurance, you need to go to another phone number.
[04:53] Oh, I see. Okay. I understand.
[04:58] Do you need a public health insurance, like VisitP or P-VisitP commercial insurance?
[05:04] Yeah. Well, I think that's...
[05:05] So today, I'm not allowed to have VisitP, I believe.
[05:13] So you need commercial P-VisitP?
[05:16] I need... Well, I think... I mean, I'm also trying to understand how it works, which is why I'm maybe asking questions to you.
[05:26] I believe what I was told is I cannot have VisitP, public insurance, until I get my permanent residence permit.
[05:37] Permanent residence card. Is that true?
[05:41] Oh, I... Sorry, but I cannot answer on this question.
[05:48] Okay. Okay.
[05:50] This question is to maybe Embassy.
[05:59] Oh, actually, it was someone at VisitP that told me that about two years ago when I first came here to get my insurance.
[06:06] And they said that they could not give... I cannot have VisitP insurance and I have to get P-VisitP because...
[06:12] Okay.
[06:14] So you're considered a foreigner.
[06:15] Okay. In that case, we'll be glad to help you with the process of making this insurance.
[06:20] Okay.
[06:21] It will be enough to send us your details and answer only a few questions about your health, and then we'll prepare for your contract online.
[06:30] Okay. And so the contract with VisitP is different from P-VisitP. Is that correct?
[06:38] Yes. Yes, yes. It's different because VisitP is public health insurance.
[06:43] Right.
[06:44] P-VisitP is commercial health insurance.
[06:45] Okay. And so for now, like, because my insurance expired, actually expired yesterday, I should probably, to have some insurance for the next month, I should probably renew for one month.
[07:01] And I can renew online, is what you said?
[07:03] Yes, but we need some information from you, like...
[07:08] Okay. Please, please.
[07:09] Your phone number, like, which was in your last insurance.
[07:13] Yes.
[07:14] From what company you have your last insurance?
[07:16] P-VisitP.
[07:19] P-VisitP. So we can extend this insurance. Maybe you can tell me the number of your contracts, policy number of your insurance.
[07:30] Yes. Absolutely. It's 5222...
[07:36] 5222...
[07:38] 6422...
[07:41] 6422...
[07:44] 27.
[07:46] 27. Thank you.
[07:48] You're welcome.
[07:51] Thank you.
[07:53] Okay. Wait a moment.
[07:56] It's the exclusive. I got the comprehensive exclusive.
[08:00] You buy this insurance in some of our office. I understand you well.
[08:06] Yes, that's correct. In Brno.
[08:09] Okay. In that case, we cannot see some information about this insurance, but I can send you the price of your email.
[08:20] Okay.
[08:21] With all details what we need. And then...
[08:23] And then we'll be enough to reply to this email and send all the details. And then we'll be glad to provide you the contract.
[08:30] Just tell me, please, your phone number.
[08:36] It's 777...
[08:39] It's Czech phone number, yes?
[08:42] Yes, Czech phone number. 777...
[08:45] 777...
[08:46] 7-9-3-6...
[08:48] 9-3-6...
[08:51] 281.
[08:52] 281. Okay.
[08:55] And now please tell me, how old are you?
[08:59] I am 48 years old.
[09:00] Thank you.
[09:04] For one month doing this insurance, yes?
[09:05] I think so, yes. And then I would like to go to public insurance.
[09:06] Okay.
[09:07] And I think I should be able to after that.
[09:08] Okay. And tell me, please, now your email.
[09:09] Yes, yes.
[09:11] My email is...
[09:12] And then I would like to go to public insurance.
[09:13] Okay.
[09:15] And I think I should be able to after that.
[09:16] Okay. And tell me, please, now your email.
[09:18] And then I would like to go to public insurance.
[09:19] And then I would like to go to public insurance.
[09:20] And then I would like to go to public insurance.
[09:21] Okay.
[09:22] And I think I should be able to after that.
[09:23] Okay. And tell me, please, now your email.
[09:24] Yes, yes.
[09:25] My email is Rajeev, so R-A-J-E-E-V, is my first name.
[09:31] R-A-J-E-E-V.
[09:32] V like W, or...
[09:33] No, V as in, like a single one.
[09:34] Okay.
[09:35] Just a V.
[09:36] E like...
[09:37] So two E's.
[09:38] I can spell it in Czech if you don't mind.
[09:39] Okay.
[09:41] And I think I should be able to after that.
[09:42] Okay.
[09:43] And tell me, please, now your email.
[09:45] Yes, yes.
[09:48] My email is Rajeev, so R-A-J-E-E-V.
[09:49] Okay.
[09:50] And I think I should be able to after that.
[09:51] Okay.
[09:52] And I think I should be able to after that.
[09:53] Okay.
[09:54] And tell me, please, now your email.
[09:55] Yes, yes.
[09:56] I think I should be able to after that.
[09:57] Okay.
[09:58] And tell me, please, now your email.
[09:59] Yes, yes.
[10:00] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:01] Okay.
[10:02] And tell me, please, now your email.
[10:03] Yes, yes.
[10:05] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:05] Okay.
[10:07] And tell me, please, now your email.
[10:08] Yes, yes.
[10:09] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:10] Okay.
[10:12] And tell me, please, now your email.
[10:13] Yes, yes.
[10:14] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:15] Okay.
[10:16] And tell me, please, now your email.
[10:19] Yes, yes.
[10:20] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:21] Okay.
[10:22] And tell me, please, now your email.
[10:24] Yes, yes.
[10:25] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:26] Okay.
[10:27] And tell me, please, now your email.
[10:28] Yes, yes.
[10:29] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:30] Okay.
[10:31] And tell me, please, now your email.
[10:38] Yes, yes.
[10:39] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:40] Okay.
[10:41] And tell me, please, now your email.
[10:42] Yes, yes.
[10:43] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:44] Okay.
[10:47] And tell me, please, now your email.
[10:48] Yes, yes.
[10:48] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:49] Okay.
[10:50] And tell me, please, now your email.
[10:56] Yes, yes.
[10:57] My email is Rajeev, so R-A-J-E-V, is my first name.
[10:58] Okay.
[10:59] And tell me, please, now your email.
[11:01] Yes, yes.
[11:01] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:03] Okay.
[11:09] And tell me, please, now your email.
[11:12] Yes, yes.
[11:13] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:14] Okay.
[11:15] And tell me, please, now your email.
[11:16] Yes, yes.
[11:17] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:18] Okay.
[11:19] And tell me, please, now your email.
[11:20] Yes, yes.
[11:21] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:22] Okay.
[11:23] And tell me, please, now your email.
[11:24] Yes, yes.
[11:25] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:26] Okay.
[11:27] And tell me, please, now your email.
[11:28] Yes, yes.
[11:29] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:30] Okay.
[11:33] And tell me, please, now your email.
[11:35] Yes, yes.
[11:36] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:38] Okay.
[11:39] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:40] Okay.
[11:42] And tell me, please, now your email.
[11:43] Yes, yes.
[11:44] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:45] Okay.
[11:47] And tell me, please, now your email.
[11:48] Yes, yes.
[11:49] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:50] Okay.
[11:53] And tell me, please, now your email.
[11:54] Yes, yes.
[11:55] My email is Rajeev, so R-A-J-E-V, is my first name.
[11:56] Okay.
[11:57] And tell me, please, now your email.
[11:58] Yes, yes.
[11:59] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:00] Okay.
[12:01] And tell me, please, now your email.
[12:02] Yes, yes.
[12:03] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:04] Okay.
[12:09] And tell me, please, now your email.
[12:12] Yes, yes.
[12:13] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:14] Okay.
[12:15] And tell me, please, now your email.
[12:16] Yes, yes.
[12:17] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:18] Okay.
[12:19] And tell me, please, now your email.
[12:20] Yes, yes.
[12:21] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:22] Okay.
[12:23] And tell me, please, now your email.
[12:24] Yes, yes.
[12:25] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:26] Okay.
[12:27] And tell me, please, now your email.
[12:28] Yes, yes.
[12:29] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:30] Okay.
[12:31] And tell me, please, now your email.
[12:32] Yes, yes.
[12:33] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:34] Okay.
[12:36] And tell me, please, now your email.
[12:37] Yes, yes.
[12:38] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:39] Okay.
[12:40] And tell me, please, now your email.
[12:41] Yes, yes.
[12:42] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:44] Okay.
[12:45] And tell me, please, now your email.
[12:46] Yes, yes.
[12:47] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:48] Okay.
[12:49] And tell me, please, now your email.
[12:50] Yes, yes.
[12:51] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:52] Okay.
[12:53] And tell me, please, now your email.
[12:54] Yes, yes.
[12:55] My email is Rajeev, so R-A-J-E-V, is my first name.
[12:56] Okay.
[12:57] And tell me, please, now your email.
[12:58] Yes, yes.
[12:59] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:00] Okay.
[13:01] And tell me, please, now your email.
[13:02] Yes, yes.
[13:03] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:04] Okay.
[13:05] And tell me, please, now your email.
[13:06] Yes, yes.
[13:07] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:08] Okay.
[13:09] And tell me, please, now your email.
[13:10] Yes, yes.
[13:11] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:12] Okay.
[13:13] And tell me, please, now your email.
[13:14] Yes, yes.
[13:16] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:17] Okay.
[13:18] And tell me, please, now your email.
[13:19] Yes, yes.
[13:20] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:21] Okay.
[13:22] And tell me, please, now your email.
[13:23] Yes, yes.
[13:24] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:25] Okay.
[13:26] And tell me, please, now your email.
[13:28] Yes, yes.
[13:29] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:30] Okay.
[13:31] And tell me, please, now your email.
[13:32] Yes, yes.
[13:33] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:34] Okay.
[13:35] And tell me, please, now your email.
[13:36] Yes, yes.
[13:37] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:38] Okay.
[13:39] And tell me, please, now your email.
[13:40] Yes, yes.
[13:41] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:43] Okay.
[13:44] And tell me, please, now your email.
[13:46] Yes, yes.
[13:47] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:48] Okay.
[13:49] And tell me, please, now your email.
[13:50] Yes, yes.
[13:51] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:52] Okay.
[13:53] And tell me, please, now your email.
[13:54] Yes, yes.
[13:55] My email is Rajeev, so R-A-J-E-V, is my first name.
[13:56] Okay.
[13:57] And tell me, please, now your email.
[13:58] Yes, yes.
[14:00] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:01] Okay.
[14:02] And tell me, please, now your email.
[14:04] Yes, yes.
[14:05] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:08] Okay.
[14:09] And tell me, please, now your email.
[14:10] Yes, yes.
[14:14] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:15] Okay.
[14:16] And tell me, please, now your email.
[14:16] Yes, yes.
[14:18] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:20] Okay.
[14:21] And tell me, please, now your email.
[14:22] Yes, yes.
[14:23] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:24] Okay.
[14:25] And tell me, please, now your email.
[14:26] Yes, yes.
[14:27] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:28] Okay.
[14:29] And tell me, please, now your email.
[14:31] Yes, yes.
[14:32] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:33] Okay.
[14:35] And tell me, please, now your email.
[14:36] Yes, yes.
[14:37] My email is Rajeev, so R-A-J-E-V, is my first name.
[14:38] Okay.
[14:39] And tell me, please, now your email.
[14:45] Yes, yes.
[14:48] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:26] Okay.
[15:27] And tell me, please, now your email.
[15:29] Yes, yes.
[15:30] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:31] Okay.
[15:32] And tell me, please, now your email.
[15:33] Yes, yes.
[15:34] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:35] Okay.
[15:36] And tell me, please, now your email.
[15:37] Yes, yes.
[15:38] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:39] Okay.
[15:40] And tell me, please, now your email.
[15:42] Yes, yes.
[15:43] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:44] Okay.
[15:46] And tell me, please, now your email.
[15:47] Yes, yes.
[15:48] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:49] Okay.
[15:50] And tell me, please, now your email.
[15:51] Yes, yes.
[15:52] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:53] Okay.
[15:54] And tell me, please, now your email.
[15:55] Yes, yes.
[15:56] My email is Rajeev, so R-A-J-E-V, is my first name.
[15:57] Okay.
[15:59] And tell me, please, now your email.
[16:00] Yes, yes.
[16:01] My email is Rajeev, so R-A-J-E-V, is my first name.
[16:02] Okay.
[16:04] And tell me, please, now your email.
[16:04] Yes, yes.
[16:05] My email is Rajeev, so R-A-J-E-V, is my first name.
[16:06] Okay.
[16:07] And tell me, please, now your email.
[16:08] Yes, yes.
[16:09] My email is Rajeev, so R-A-J-E-V, is my first name.
[16:10] Okay.
[16:12] And tell me, please, now your email.
[16:13] Yes, yes.
[16:14] My email is Rajeev, so R-A-J-E-V, is my first name.
[16:15] Okay.
[16:16] And tell me, please, now your email.
[16:17] Yes, yes.