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Detail hovoru

ID: 1771344707211:ccxmlSession_4372729

Základní informace

Datum a čas
Út 17.02.2026 17:11
Směr hovoru
odchozí
Volající → Volaný
205 → +12086912441
Připojené číslo
+12086912441
Agent
Andrii Portnov (205)
Jazyk
en
Délka hovoru
12:46
Celkový čas
13:02
hiff
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:00] Hello, Mr. Holberg. My name is Andrew Porto, PVZP, Health Insurance Company.
[00:07] May I ask you if you can speak right now?
[00:12] Yeah, give me just a second here.
[00:15] I've got to clean up a dog mess, and then I can speak in 20 seconds.
[00:25] Okay.
[00:33] Okay, sir.
[00:36] First one, I want to tell you your request about exclusive package sealing process.
[00:45] And I see you have paid in our webpages comfort plan for three months.
[00:52] And, sir, I want to inform you, you need this plan for your visa, or you buy only for himself?
[01:04] Yeah, it's just temporary for the tourist visa time frame, I guess.
[01:14] Because I want to inform you, sir, this comfort plan,
[01:20] you need to pay for the visa for three months.
[01:21] It has the same coverage like standard basic health insurance.
[01:26] In this plan, you have covered only emergency events, like life-threatening insurance only, nothing more.
[01:33] And difference between standard basic health insurance and comfort plan,
[01:39] what you have prepared in our webpages, is limit of insurance.
[01:43] In standard basic health insurance, limit of coverage is 60,000 euros.
[01:48] In comfort plan, 400,000 euros.
[01:51] But still,
[01:52] these two types of insurance have the same coverage.
[01:55] And I want to ask you, if you really want to apply this type of insurance?
[02:02] Sorry, what was that last question?
[02:06] And I want to ask you, if you want to really apply this type of insurance?
[02:12] I think so, I mean...
[02:16] Because now, at this moment, I see your payment, but your contract is not activated.
[02:22] And I can stop this activation.
[02:26] And
[02:28] I can send a request to back your money or use your money in another insurance plan.
[02:34] Okay, I guess I don't understand, what is the better option and why?
[02:48] What why, sir?
[02:53] Is there, I guess, objectively a better option than the one I selected?
[03:06] No, normally we have two types of insurance.
[03:13] We offer two types of insurance.
[03:15] Basic health insurance, which covers only emergency events, like life-threatening, dangerous only, nothing more.
[03:21] And we have two plans of basic health insurance.
[03:24] Basic health insurance standard and basic health insurance comfort.
[03:28] And the main difference between these products is only a limit of coverage, nothing more.
[03:35] And after that, we have two types of comprehensive health insurance, plus an exclusive.
[03:41] And the main difference between these two products, exclusive package covers also
[03:46] pre-existing conditions and have no limits and exceptions.
[03:49] Plus package doesn't cover pre-existing conditions and have limits for emergency dental treatment and prescribed medicine, nothing more.
[03:56] Okay, so, yeah, I had previously said that...
[04:02] Yeah, and we have communicated, yeah, we have communicated together, and your request is in process and probably tomorrow, maybe after tomorrow, on Thursday, they will
[04:18] be able to send a medical documentation.
[04:19] Yeah, and we have a medical documentation.
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