[00:01] Hello, we have Slavia from Demeter. How can I help you? [00:04] Do you speak English? [00:06] Yes, this is Demeter, insurance company Slavia. How can I assist you? [00:11] I received an email from you. Of course, I asked you about insurance of my wife, which was pregnant, and you replied me the email, and if we can discuss about it, it would be nice. [00:25] Oh, yes, of course, I remember it. Yes, thank you very much for your call. I would be glad to assist you. [00:32] So, do you have any additional questions at the moment? [00:35] Yes, the question is, because you have some questions on the email, and I would like to answer the question now, and, of course, I want to decide which type of insurance we should go for my wife and also my child, which will be, of course, born later. [00:56] Oh, yes, yes, of course. [00:58] And, of course, if you have the documents, or if you already know the biometry of my wife, [01:04] we can start... [01:07] Yes, yes, I see this email in our system. So, yes, for pregnancy... [01:12] And can you start with her policy number, so that you can see what type of insurance currency she had, and how to change it, and when to change it? [01:25] Oh, yes, of course, if you have opportunity, could you please just provide me with the policy number for sure? [01:31] Yeah, it's 1310... [01:34] 1310, okay. [01:37] 12... [01:38] Yes. [01:39] 1443. [01:41] 1443. [01:43] Yeah, name is Takle Mesel. [01:48] Oh, yes, I see comprehensive health insurance for six months, expiration date from the 9th of January, 2026. [01:59] Yeah, and, of course, you told me whether she's pregnant or not, you asked me that, and... [02:08] Yes, it is important thing in case if pregnancy has already occurred, or it's just, let's say, planned. [02:16] Yeah, it's already occurred, and, yeah, we are into it. [02:22] Oh, thank you very much for this information. [02:25] In that case, the best way it will be to proceed with this special type without waiting periods, and maximum I can try to do from my side, I just, I can try to contact our head office, and just verify information regarding these waiting periods in case of extension. [02:46] Mm-hmm. [02:47] Mm-hmm. [02:48] Yeah, and, of course, it's very important to know the final cost, because I have insurance for my, my whole family, of course, not only my wife, but also my three kids from you for the last nine months, and it could be, of course, one year in January, end of January 9th, so I should still, I should complain for more discounts if I go back. [03:20] Mm-hmm. [03:22] And, of course, as you told me, you have to fill the form from the gynecologist, I will, I will do that immediately, and, of course, based on the gynecologist result, and also my, my, my conditions, if you can quickly reply me, like, how to pay, and if there are some discounts... [03:42] Yes, of course. [03:45] Yeah, and, of course, we, she will, she will only wait three months for birth, now she's on to six months. [03:51] And, of course, the exact result, the gynecologist result, will also be delivered for you if you are, if you really need. [03:59] Mm-hmm, so thank you very much for this information. [04:02] In that case, so I will contact our head office just to verify information regarding if we will proceed with standard type, not that special for pregnancy, but which has the waiting periods, regarding possibility to conclude this insurance without waiting. [04:24] Mm-hmm. [04:26] After, once I receive response from them, I will contact you immediately, and it will inform you if it will be possible to extend current insurance policy for your spouse without this waiting periods for pregnancy-related cases and childbirths. [04:42] Okay. [04:44] And regarding childbirths, do you have a, let's say, planned date of childbirth or not? [04:49] Yeah, it could, yeah, of, according to the ultrasound, it would be... [04:55] Beginning of March. [04:57] Beginning of March. [05:00] Okay, I will make a note in our system, because this information will be needed to forward to our head office. [05:06] So the beginning of March, okay. [05:11] So I will contact them, verify this information, because if it will be possible, so it will be possible to proceed with, let's say, standard price, not with the 78,000 cheque rounds. [05:24] Okay, okay. [05:26] So maybe this option will work. [05:28] And it will be possible to save money, so I try to contact them and verify this possibility. [05:37] Thank you. [05:39] And once I receive response, I will contact you immediately. [05:41] Can I send email? [05:43] Email, yeah, yeah. [05:45] Or would you prefer to contact you by phone? [05:47] You can send me email, and I will reply you as quick as possible, yeah. [05:51] Okay, yes, of course. [05:54] So it is regarding your spouse, and regarding newborn baby, it will be possible, yes, to conclude insurance without waiting. [06:00] But we always recommend to contact public health insurance company, and just verify information about possibility to register your newborn child to this public health insurance system. [06:14] Based on your documents, for example. [06:17] Yeah, thank you, thank you, yeah. [06:19] I will, I will... [06:21] For example, if no, for example, if no, we can conclude insurance for newborn baby, unfortunately, but under... [06:32] In the months, yes, of the age of newborn baby. [06:36] Yeah, also include that information also, please, and on the email. [06:40] And I will also try to check this, my insurance company, if they could cover child, child after birth. [06:51] But of course, I will also let you know, even I should, it's better to know the price also for the child who will be born. [06:59] Okay, yes, yes, of course. [07:03] So I will make a note in our system. [07:04] So I will contact our head office, just to verify information regarding this extension process for your spouse without waiting period. [07:15] And could you please let me know for how long, in that case, you would like to conclude insurance for your spouse? [07:21] For one year, okay. [07:25] Yeah. [07:27] So for one year, comprehensive health insurance at the moment, the standard, like standard price without any discount is 23,000 check rounds. [07:37] For one year, it is standard price. [07:39] Regarding final price and possibility to conclude this type of insurance, like extension of parent policy without waiting periods, I try to verify regarding possibility and final price, in that case. [07:53] If it will be possible to apply some kind of discount, or maybe it will be possible to arrange only with the standard price, maybe it will be needed to proceed only with this special type named mama for parents. [08:07] So I try to verify this information to avoid possible misunderstandings and just to verify all options in your case and based on the data in our system. [08:19] Because I see that you have for all your family insurance policies, so I try to explain them, your case, and verify information regarding this possibility. [08:32] Yeah, thank you, thank you. [08:34] You're welcome. [08:36] And do you have any additional questions at the moment or everything is? [08:38] No, just I will wait your comments and I will reply you quickly. [08:47] Okay, okay, so thank you very much once again for your call, for your time, and have a nice day and weekend and take care. [08:56] Okay, bye. [08:56] Thank you, goodbye.