[00:00] Dobrý den, pošťovna vezet PAS, telefonu, Vodislava Ševčuk, jak vám mohu poradit? [00:05] Morning. [00:06] Hello, it's the PIDP insurance company, my name is Vodislava, how can I help you? [00:12] Last week I bought an insurance from you guys, comprehensive, exclusive, and you guys, it was I think on Tuesday I bought it or Friday and you were supposed to send me a hard copy, a physical copy of the insurance that proves I have insurance to my home. [00:34] But still nothing has arrived. [00:38] Okay, can you please tell me the number of your contract? [00:42] Yes, give me a second. [00:45] Okay, it's I, P... [01:09] No, I mean the number of the contract. [01:11] Okay, 5220293705. [01:22] 293705, this is the second place. [01:25] Yeah, 5220293705. [01:34] Okay, that's the second place. [01:35] First system, I see that my colleague Nina sent your hard copy to you on Monday 10th of November. [01:50] You need to ask in your post office or I will send you the track number of your package and you can track your hard copy. [02:13] And how can I track it to the check post office? [02:18] I will send you the track number. [02:21] Yes, but where do I use the track number, in the check post office? [02:26] No, in the site, in the website of the check post. [02:31] Okay, okay, okay. [02:35] Okay, I see here your email and I will send you this track number to your email. [02:41] Uh-huh, yes. [02:42] Okay, please wait the information. [02:45] Okay, thank you. [02:47] Bye, have a nice day. [02:49] Have a nice day. [02:49] Have a nice day. [02:50] Bye.