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Detail hovoru

ID: 1763125536764:ccxmlSession_80332536

Základní informace

Datum a čas
Pá 14.11.2025 14:05
Směr hovoru
odchozí
Volající → Volaný
205 → +420604217591
Připojené číslo
+420604217591
Agent
Andrii Portnov (205)
Jazyk
en
Délka hovoru
08:46
Celkový čas
08:55
hiff
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello, my name is Andrew Portnom, PVZP, health insurance company.
[00:06] My colleague contacted you and told me you speak English.
[00:11] And may I help you with concluding insurance or give you some information about this?
[00:17] Is it from PVZP?
[00:20] What? PVZP. Yeah, I'd like to ask about insurance because I have to, how to say that?
[00:37] How much is like the six months of insurance for family unification visa?
[00:43] Okay, and may I ask you how old are you?
[00:46] I'm 40. I'm actually turning 41 in January.
[00:52] At the moment you are 40.
[00:55] 40, yeah.
[00:56] Okay, and you're looking for health insurance for himself, yeah?
[00:59] Yes.
[01:01] For six months, yeah?
[01:04] And last one, can you please spell me your email?
[01:07] It's Rishel, it's R-I-C-H-E.
[01:14] Please spell it, R-I-C-H-E.
[01:20] Yes, I for India, C for Charlie, H.
[01:25] A hotel.
[01:26] Yes.
[01:30] E for Echo.
[01:33] L for...
[01:35] Lima.
[01:35] Uh-huh.
[01:37] L for Lima.
[01:39] Two times L, yeah?
[01:40] Yes.
[01:41] And E for Echo.
[01:43] E for Echo.
[01:44] Rishel.
[01:46] Uh-huh.
[01:46] Yes, that's Rishel.
[01:48] Underscore.
[01:49] Underscore.
[01:51] Veloso.
[01:53] V for victory.
[01:55] Give me a moment, please.
[01:57] Underscore.
[01:58] What next?
[01:59] Veloso.
[02:01] It's letter V for victory.
[02:03] E for Echo.
[02:06] L for Lima.
[02:09] O for Oso.
[02:12] Oso.
[02:13] I don't know.
[02:13] N.
[02:14] Yeah.
[02:14] S for Snake.
[02:18] And O again.
[02:20] Veloso.
[02:21] Veloso.
[02:24] Uh-huh.
[02:24] Yeah, you can verify.
[02:26] It's V-E-L-O-S-O.
[02:30] Uh-huh.
[02:30] Velozo.
[02:31] At gmail.com?
[02:32] At yahoo.com.
[02:34] At yahoo.
[02:34] Give me a moment.
[02:40] I will see what is mean underscore.
[02:42] Okay, it's a line under.
[02:47] But in bottom, yeah?
[02:51] Yeah, in the bottom.
[02:53] It's a line.
[02:55] Uh-huh.
[02:56] Uh-huh.
[02:56] Uh-huh.
[02:57] Okay.
[02:57] Sorry.
[02:59] Okay.
[03:02] And may I ask you, you're looking health insurance for visa purposes, like for long-term stay?
[03:07] Yeah, the visa that I can submit in the ministry for the family reunification visa.
[03:13] Yes, for residence permit, long-term residence permit.
[03:19] Mm-hmm.
[03:20] I need a question.
[03:21] Uh-huh.
[03:23] And you need this for visa, yeah?
[03:26] Okay.
[03:27] Yeah.
[03:27] Okay.
[03:29] Okay.
[03:29] And it means?
[03:31] You need comprehensive health insurance, sorry, with limit for 100,000 euros, it's correct?
[03:35] Mm-hmm.
[03:36] Mm-hmm.
[03:38] Uh-huh.
[03:39] Okay.
[03:39] At the moment, we have two products of comprehensive health insurance, named Exclusive and Plus.
[03:44] Both of these packages are accepted by Ministry of Interior and very similar to public health insurance.
[03:49] Both of them cover emergency events, emergency dental treatment, checkups with doctors, prescribed
[03:54] medicine, hospitalization, and another.
[03:56] Uh-huh.
[03:58] The main difference between these two products, Exclusive package covers also pre-existing
[04:02] conditions.
[04:03] It has no limits and exemptions, plus package doesn't cover pre-existing conditions, sorry,
[04:10] and have limits for emergency dental treatment and prescribed medicine.
[04:13] I would recommend you to choose Exclusive package, because it's video-based coverage
[04:17] and cheaper than Plus.
[04:19] And at the moment, if you visit our web pages, we have 10% discount in comprehensive health
[04:25] products, but I can offer at you 20% discount for these two products, and Exclusive package
[04:31] costs for you 10,160 check-outs, plus package 10,000 euros.
[04:34] Plus package will cost 10,200 check-outs.
[04:38] I will send you this price offer to your email.
[04:42] In email, you can read more detailed about our insurance and so on, so if you will be
[04:46] ready to purchase, it's enough to just reply me back to my email, send me back your personal
[04:51] details like name, surname, date of birth, and another, and after I will prepare draft
[04:55] contract for you.
[04:56] This contract I will send to your email with payment links, when you can control this draft,
[05:01] and if everything correct, you can pay by card or bank transfer.
[05:04] Again, as soon as payment is done, we will send you original documents to your email.
[05:08] Is that okay for you?
[05:09] Mm-hmm.
[05:10] Okay.
[05:11] Yes.
[05:12] I have a question, because I have a previous insurance here in Czech Republic, and I was
[05:20] asked to add more months for my insurance, is it okay if I will apply to another insurance
[05:33] company?
[05:34] Yes, of course, of course.
[05:36] But I recommend you choosing starting date of insurance a day after ending your contract
[05:42] what you have now.
[05:43] Okay?
[05:44] Oh, yes, of course.
[05:46] Yes.
[05:47] And I want to ask, I listen to you, is it correct that there is a, the dental is covered
[05:55] for the insurance?
[05:57] Emergency dental treatment.
[05:58] Yes.
[06:00] Is that right?
[06:01] Only emergency.
[06:02] If you want to do--
[06:03] Not emergency.
[06:04] It's not covered.
[06:05] Emergency dental treatment.
[06:06] Mm-hmm, mm-hmm.
[06:07] Like, for example, I had the, I have three children.
[06:09] I have a toothache and I have toothache like that, I can use that.
[06:13] Mm-hmm.
[06:15] Okay.
[06:16] Mm-hmm.
[06:17] Yes, I will check the email that you, I guess you have already sent to me.
[06:21] Yeah, yeah, yeah.
[06:22] And I see I don't have mistaken system, like wrong--
[06:24] Yeah, I just saw it already.
[06:25] Normally.
[06:26] Yeah.
[06:28] Yeah.
[06:29] So we can .
[06:30] But I see your--
[06:31] Right?
[06:32] If you want, I can send you English version, if it's better for you.
[06:35] Yeah, please, if it's better, if you can send me.
[06:38] And--
[06:39] Okay, I also send you English version.
[06:40] Is it correct?
[06:41] Yeah.
[06:42] Yeah.
[06:43] Yeah.
[06:44] Okay.
[06:45] Okay.
[06:46] So, if ever I agree with the insurance, I can pay online, right?
[06:47] What do you mean online?
[06:48] That I can continue the, I can continue this by paying online, or do I have to go to your
[07:00] office?
[07:01] No, no, no.
[07:02] You don't must.
[07:03] And after payment, if you want to see a physical copy, you can visit our office and take insurance
[07:11] documents.
[07:12] We can send you your documents by post, if you want.
[07:15] What is better?
[07:16] No, no, no, no, no, no, no.
[07:17] We can do this.
[07:19] So if we are going to take out the insurance, we can just pay it online, correct?
[07:24] Yes, yes, of course.
[07:25] Of course, of course.
[07:26] No, no, no, no, no, no.
[07:27] But if you want to apply with discount, please control the insurance with email communication,
[07:32] okay?
[07:33] Ah, okay.
[07:34] For the discount.
[07:35] Because in the pages, you will see more highest price.
[07:39] Oh, okay.
[07:40] So I--how to avail the discount?
[07:42] I'm sorry.
[07:43] In this email--wait a moment.
[07:46] Now I will send you English version.
[07:49] Okay.
[07:50] Thank you.
[07:51] Give me a moment.
[07:52] And now this send it.
[07:56] And in this price offer, you have like blue form.
[07:59] To conclude the insurance, please copy this blue form to answer and fill this form and
[08:05] send me back.
[08:06] Send me back your personal details, like name, your name, date of birth, and answers about
[08:12] your health, okay?
[08:13] Okay.
[08:14] And when you send me back your personal information, I will prepare for you, contract draft, and
[08:19] send to you email with payment links, okay?
[08:22] Okay.
[08:23] Thank you.
[08:24] If you have some questions, you can always contact me by email, or call this phone number.
[08:29] You have attached an email, and I will help you, okay?
[08:31] Yes, okay.
[08:32] May I have your name?
[08:33] Andrew.
[08:35] Andrew.
[08:36] Andrew.
[08:38] Okay.
[08:39] Thank you, Andrew.
[08:40] You're welcome.
[08:41] I will check your email.
[08:42] Thank you.
[08:43] Bye-bye.
[08:44] You're welcome.