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Detail hovoru

ID: 1763117913415:ccxmlSession_80292379

Základní informace

Datum a čas
Pá 14.11.2025 11:58
Směr hovoru
odchozí
Volající → Volaný
214 → +420771208767
Připojené číslo
+420771208767
Agent
Viktoriia Chuvakova (214)
Jazyk
en
Délka hovoru
07:19
Celkový čas
07:34
hiff
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:00] Hello.
[00:01] Hello.
[00:02] Hello, insurance company Slavia.
[00:04] My name is .
[00:06] I'm calling you based on your calculation, which
[00:08] you have made in our web pages.
[00:10] Insurance for students for 12 months.
[00:13] So I could, in that case, offer you insurance comprehensive.
[00:17] If I got correctly, you would need this, which is sufficient--
[00:20] Yeah, so I'm not a student.
[00:23] I was just comparing to see how much would it
[00:26] be if I would be a student.
[00:30] But there is a difference now.
[00:32] I'm 33 years old now.
[00:34] And if I would be a student, would the price
[00:37] be different or not?
[00:40] Yes, for students age 15, 35, we offer a special student
[00:46] tariff, which is actually cheaper than regular price.
[00:52] Also, if I'm 33 years?
[00:56] What do you mean?
[00:58] Also, if I'm 33 years old.
[01:02] So we could offer you the student tariff
[01:04] in case if you're a student.
[01:07] Yeah.
[01:07] I'm a student, if I would be a student.
[01:10] But I'm 33 years old, because my tech colleague told me
[01:13] that after 26, you're not considered as a student,
[01:17] even though you're studying.
[01:19] We can offer from insurance company Slavia,
[01:22] student tariff for students age 15, 35.
[01:28] OK, I see.
[01:28] So you said the price for students,
[01:31] and it will be comprehensive health insurance, is 1,500.
[01:35] How much?
[01:37] It is 11,040 check rounds with a discount.
[01:40] Maximum.
[01:41] Oh, you said something else before.
[01:45] What I said, I'm sorry?
[01:47] You said something 1,530, something like this,
[01:50] like for 12 months, for instance.
[01:52] I didn't say any price until then.
[01:55] I just sent you to your email.
[01:57] You could check it.
[01:58] I didn't say any price at the moment.
[02:01] In case if you are not a student, so I
[02:03] could offer you regular tariff, which
[02:06] is for 12 months with a maximum discount, 14,940 check rounds.
[02:11] And for these 12 months, we're going to offer you,
[02:14] also, two extra months free of charge in case--
[02:17] OK, sorry, it's a bit too fast for me.
[02:20] I checked online now.
[02:21] I choose the option work.
[02:26] For now, I'm not-- so my situation is like this.
[02:29] I moved to Prague since last summer.
[02:31] And for now, I don't have any job.
[02:33] I don't have any income, but I'm also not a student.
[02:38] And I would like to take comprehensive health insurance.
[02:41] And then for maybe one year first, I don't know if there's
[02:45] any difference for the length.
[02:47] But normally, you pay monthly, right?
[02:51] No, no, no.
[02:52] For commercial insurance, you should
[02:53] pay for all the period at once.
[02:55] So if you need insurance for 12 months, so for 12 months.
[03:00] Well, I don't have so much money for now.
[03:04] OK, there is no way to pay monthly?
[03:06] We could offer insurance per month,
[03:09] but you would need to conclude new contract every month
[03:12] in that case.
[03:14] That's annoying, yeah.
[03:16] OK.
[03:18] So I could, like, for instance, say six months, right?
[03:21] Six months.
[03:23] Starting from one month and up to five years.
[03:26] So it's up on the client for how long
[03:28] would they need this insurance.
[03:30] You could offer it for one month, for six months, for 12,
[03:33] like for seven, for eight, like minimum one month
[03:38] and maximum five years.
[03:41] OK, and I guess the comprehensive health insurance
[03:44] has, like, all I need inside, right?
[03:47] Like it's the--
[03:48] I would say the--
[03:49] normal, like it's not too much, not too less.
[03:52] Comprehensive insurance--
[03:54] Because then I see also the--
[03:56] yeah, because then I see also the plus liability,
[03:59] and I'm not sure if I would need this.
[04:01] Just regular comprehensive would be enough.
[04:04] Yeah, mm-hmm, OK.
[04:06] So this comprehensive insurance, if you
[04:08] don't have some special requirements
[04:10] from Minister of Interior or Embassy,
[04:12] so a regular comprehensive insurance
[04:14] should be enough for these goals for visa process
[04:18] or extension of your residency, and this comprehensive
[04:21] insurance, medical insurance, is similar to public.
[04:25] So covers checkups with doctors, prescribed medicine,
[04:27] hospitalization, emergency dental treatment, operations,
[04:31] regarding new health issues, which
[04:33] could appear after you conclude the contract.
[04:36] OK, and I can also go, so you said to dentist,
[04:39] but I can also go to gynecologist?
[04:43] Regarding dentistry, it is only emergency dentistry covered,
[04:46] like if you have some tooth pain, something like that.
[04:51] In case if you need some regular checkups,
[04:53] so only annual checkup would be covered,
[04:56] but in case if you would need some additional treatment,
[05:00] which is not covered by public insurance, so no.
[05:03] So a regular dentist care visit is not included, correct?
[05:09] Annually, yes.
[05:10] Annually checkup, yes.
[05:11] But in case if you need some--
[05:12] So once a year.
[05:13] Yes, yes, yes.
[05:15] And for example, gynecologist as well.
[05:17] Regular annual visit for women is covered.
[05:22] OK, I see.
[05:24] OK, and I think I had one last question.
[05:31] Do you need like-- I have a check address,
[05:33] but I'm not registered here yet.
[05:34] Is it enough if I have a check address for this insurance?
[05:39] We could provide a temporary address for now,
[05:42] but it should be the same as you mentioned, for example,
[05:45] in your visa application.
[05:47] Later, if you change the address, so it could happen,
[05:50] so we could change it.
[05:51] You could just inform us, and we will change it in our system.
[05:54] It's OK.
[05:56] Yeah, OK, cool.
[05:59] Thank you.
[05:59] Yeah, if you could send me the email with, again,
[06:02] the like comparison between students and the normal one.
[06:08] It is the same.
[06:09] It is the same coverage.
[06:11] Difference is in the price.
[06:12] That's it.
[06:13] Yeah, exactly.
[06:14] This is what I mean.
[06:15] I would like to see also the price,
[06:19] if you can send this to me.
[06:21] I have sent it, yes.
[06:22] But if you maybe later could clarify exact duration.
[06:27] So I could send it later, some exact--
[06:29] I think I will take six months, maybe, rather, for now.
[06:33] Yeah, I have to check, because right now, my budget
[06:36] is quite limited.
[06:38] And otherwise, yeah, which documents do you need from me,
[06:41] so we can sign the contract?
[06:44] Basic data, like name, surname, date of birth, passport number,
[06:48] validity of passport, data which you
[06:51] will find in this-- listed in this email with a price offer.
[06:54] And health questionnaire form.
[06:56] And that's it.
[06:57] You do not require some special documents from your site.
[07:03] Great.
[07:04] Thank you.
[07:05] Thank you so much for your time.
[07:06] In case if you would need any additional questions,
[07:08] you could just write me or call me to this phone number,
[07:11] and we could clarify it together, OK?
[07:14] OK.
[07:14] Thank you.
[07:15] Bye.
[07:15] Thank you so much for your time.
[07:16] Bye.
[07:17] You too.