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Detail hovoru

ID: 1763047202429:ccxmlSession_80150646

Základní informace

Datum a čas
Čt 13.11.2025 16:20
Směr hovoru
odchozí
Volající → Volaný
205 → +31655477077
Připojené číslo
+31655477077
Agent
Andrii Portnov (205)
Jazyk
en
Délka hovoru
11:35
Celkový čas
11:44
hiff
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello, my name is Henry Vorto, PEZP, Health Insurance Company from Czech Republic.
[00:08] And I'm calling you regarding calculations you have made on our site about health insurance for foreigners in Czech Republic.
[00:15] May I ask you if you're looking for health insurance for himself or for another person?
[00:20] No, for myself.
[00:23] And may I ask you how old are you?
[00:27] I'm 75.
[00:30] 75.
[00:32] Sorry, 57.
[00:34] Sorry.
[00:35] I'm trying, Tom.
[00:38] I was turning it around.
[00:40] I'm sorry.
[00:43] It's okay, it's okay.
[00:45] Okay, and may I ask you for how long you want to apply insurance?
[00:49] For three months.
[00:53] For three months.
[00:55] Okay, and last one, please, can you spell me your email and after I will send you a price offer to you.
[01:02] My email?
[01:05] You want me to spell it in English?
[01:10] Okay.
[01:10] Oh, boy.
[01:14] A-M?
[01:15] A-M?
[01:17] A like Apple?
[01:18] Yeah?
[01:19] Yes.
[01:19] M like Mama?
[01:20] No, the M from Nico.
[01:25] Nico, how do you say it in English?
[01:27] Okay, okay.
[01:28] A-M?
[01:31] Yes.
[01:31] E-T, E, the I from...
[01:36] India?
[01:37] I have to spell my email in English, sorry.
[01:42] Ah, email.
[01:42] Okay, echo.
[01:44] One moment.
[01:46] I'm going to write it down first.
[01:49] It will be easier for me.
[01:53] I just need to grab my name completely.
[01:57] Yeah, from the mobile.
[01:59] No, it's just a normal phone.
[02:09] The E, what is the E in English?
[02:13] I, Isaac.
[02:16] Okay, I have...
[02:19] Nico, Isaac.
[02:20] I have Anne, what next?
[02:23] Yeah, the G?
[02:25] G like Gmail?
[02:27] No, the T from T.O.
[02:31] T like three?
[02:34] No, yeah, yes, yes, yes.
[02:40] Annette, what next?
[02:44] And then again, the A?
[02:48] The A, the A, the A, again, and then the V from Victoria, Victoria, we like Victoria or all Victoria, the V from Victoria, we like Victoria, the V and the A, again, again, again, and the A from Anthony.
[03:23] Mm-hmm.
[03:25] Annette, what?
[03:26] Van, van, yeah, and then the D, the D, D, Dirk.
[03:33] Dirk, Dirk, okay, mm-hmm.
[03:36] The E from Edward.
[03:41] Mm-hmm.
[03:42] The R from Rich.
[03:45] Mm-hmm.
[03:46] And then the M from Marie, Mary.
[03:54] Mm-hmm.
[03:55] You say the O in English.
[03:59] Otto.
[04:00] Otto, Otto, O, Otto.
[04:03] Mm-hmm.
[04:04] And then Leo.
[04:08] L like Lima.
[04:11] Mm-hmm.
[04:12] Yeah, yeah.
[04:13] And then E from Edward.
[04:16] Mm-hmm.
[04:17] And then the N from Nico.
[04:21] Mm-hmm.
[04:22] And then, uh, Apostrophe.
[04:26] Mm-hmm.
[04:28] Apostrophe, you have.
[04:30] Yeah.
[04:30] Mm-hmm.
[04:31] And then Zesnam.
[04:33] Zesnam.
[04:35] Zesnam.
[04:36] Zesnam.cz.
[04:38] That's it.
[04:39] Okay.
[04:41] To check if, uh...
[04:41] Annette Wadermolen at Zesnam.com.
[04:46] Yep.
[04:47] Okay.
[04:49] Zesnam.cz.
[04:50] Zesnam.cz.
[04:51] Zesnam.cz.
[04:52] says that, not from... Says that, yeah, says that. Yeah, yeah, yeah. Okay, for three months we can offer you two types of insurance. First one is basic health insurance, which covers only emergency events, like life-threatening, dangerous only, and another type of insurance is comprehensive health insurance. This type of insurance is very similar to public health insurance, covers emergency events, emergency dental treatment, check-ups with doctors, prescribed medicine, hospitalization, and another type of insurance.
[05:26] May I ask you what type of insurance you're interested in?
[05:30] Uh, again, the first one.
[05:36] Basic. Okay, basic health insurance costs for three months 1,890 check-ins, comprehensive health insurance costs 7,650 check-ins.
[05:47] I will send you these prices to your email, and so once, if you are ready to purchase our insurance, it's enough to just reply me back to my email,
[05:57] send me back your personal details.
[05:59] Like name, surname, date of birth, and another.
[06:01] And after I will prepare draft contract for you.
[06:04] This contract draft I will send to your email with payment links, when you can control this draft, and if everything is correct, you can pay by card or by transfer.
[06:11] Okay.
[06:13] And as soon as payment is done, we will send you additional documents to your email.
[06:17] And now it's system I have mistake, like wrong mail address.
[06:23] Can I repeat to you and you control, please?
[06:26] Yes.
[06:28] Okay.
[06:31] I spelled it.
[06:32] A like Apple, N like November, E like Echo, T like 3, or Tango, A like Apple, V like Victory, A like Apple, D like Delta, E like Echo, R like Rocket, M like Mama, O like Orange, L like Lima, E like Echo, N like November.
[07:08] Et seznam.
[07:10] That seze.
[07:10] There is it.
[07:22] Okay.
[07:24] Say it one more time.
[07:29] Okay.
[07:31] A like Apple, N like November, E like Elephant, D like Tree, A like Apple, V like Victory, A like Apple, D like Delta.
[07:57] No, there has to be an...
[08:00] After the A has to be an...
[08:04] And from Niko.
[08:05] Ah, okay.
[08:08] Annetta Vanermol...
[08:13] Van...
[08:14] Dermolen.
[08:16] Van der.
[08:17] Ah, okay.
[08:18] Yeah.
[08:18] Van dermo.
[08:20] Okay.
[08:20] I try to send you one more time.
[08:23] I have send it to you.
[08:37] I think everything must be correct.
[08:41] Still I have mistake in system.
[08:45] Okay.
[08:49] Problem.
[08:50] Cancel that.
[08:52] Cancel that.
[08:53] Can you...
[08:57] Maybe you can repeat for me or I repeat for you your email.
[09:03] One moment.
[09:04] Come up with my song.
[09:10] Okay.
[09:11] We're going to do it one more time.
[09:13] The A from Anthony.
[09:17] N from Niko.
[09:22] And the I, how do I say the I?
[09:26] Isaac.
[09:27] The I from Isaac.
[09:29] Isaac.
[09:31] Like India?
[09:32] Yeah.
[09:34] Yes.
[09:34] The T from Theo.
[09:41] Like three.
[09:41] Yeah.
[09:44] And then we have the A from Anthony.
[09:46] The V from Victor.
[09:49] The A from Anthony.
[09:50] The N from...
[09:52] November.
[09:53] November.
[09:55] The D from Derek.
[09:59] Mm-hmm.
[10:00] The I from...
[10:04] Huh?
[10:06] Hey, the A.
[10:08] Oh, A.
[10:09] No, Edward.
[10:13] I from Edward.
[10:14] Mm-hmm.
[10:15] The R from Richard.
[10:17] Mm-hmm.
[10:19] And then the M from Marie.
[10:23] Mm-hmm.
[10:24] O, Otto.
[10:26] Mm-hmm.
[10:28] The T from...
[10:30] The L from Leo.
[10:32] Mm-hmm.
[10:34] The I from Edward.
[10:37] The N from Nico.
[10:38] Mm-hmm. Okay.
[10:40] That is it. That's it. Try it again. AccessNum.jz.
[10:48] Okay. We do some changes and now I try to send. Looks like everything good.
[11:06] Yes, I got it.
[11:08] Ah, you got it. Okay. And if you want to conclude the insurance, you can answer it on my mail.
[11:16] Copy blue form to answer and fill this form. And after I will prepare for your contract draft. Okay?
[11:23] Okay. I will do that.
[11:24] I will do that.
[11:25] Okay?
[11:26] Okay. Perfect. Okay. Thank you so much.
[11:29] Thank you too for your time and I wish you a good day. Goodbye.
[11:33] Okay. Bye-bye.