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Detail hovoru

ID: 1763037389581:ccxmlSession_80084294

Základní informace

Datum a čas
Čt 13.11.2025 13:36
Směr hovoru
odchozí
Volající → Volaný
218 → +420770686301
Připojené číslo
+420770686301
Agent
Milena Hrycka (218)
Jazyk
en
Délka hovoru
07:56
Celkový čas
08:03
hiff
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello, I'm calling you from insurance company PVZP from Czech Republic, and my name is Milena.
[00:10] I'm calling you based on your calculation which you had made on our website about commercial
[00:16] health insurance for foreigners for the name Vedran Kovac.
[00:20] Yes, yes, yes, that's correct.
[00:22] I was just trying to get the information, but you require all the data number, phone
[00:31] number, and email.
[00:32] I was just checking, but your services is not something I'm interested in, because I
[00:40] live in the Czech Republic, and I work as a freelance, but I don't have the medical
[00:46] insurance here, so this one which you are offering is actually not working for me.
[00:51] If you don't have health insurance, in that case, I think we can propose you commercial
[01:02] health insurance if you live in Czech Republic.
[01:06] Yes, yes, yes, I do.
[01:08] I do.
[01:08] I do.
[01:08] I have an apartment rented in Prague, so yes, I would like to have such insurance.
[01:16] Do you offer that service as well, or?
[01:18] We can offer you now for the special discount for the comprehensive health insurance.
[01:27] It is like a public health insurance, but we need to know for how long do we need this
[01:32] insurance, and then.
[01:34] I live here.
[01:36] I live here.
[01:38] I am Croatian national, yeah, so European Union, yes.
[01:41] And I live here, so I need it as long as I am here, but I don't plan to move from Czech
[01:47] Republic.
[01:47] So it is, from our company, it can be maximum for 60 to 60 months.
[01:53] 60 months.
[01:56] Okay, okay.
[01:56] That's okay.
[01:58] We can send you the price offer for this five year of comprehensive health insurance with
[02:04] the discount, what we propose now.
[02:06] Okay.
[02:06] And it is of 25% discount, but I just want to drive your attention that this discount,
[02:13] we have just to the end of this month, and to make this insurance, it will be enough
[02:18] to answer me on email, what I send you.
[02:20] I send you email with the price and with some questions.
[02:24] This question will be about your details and eight questions about your health.
[02:29] It is, we need of making this comprehensive type of insurance, because we propose two
[02:41] kind of insurance.
[02:41] It is exclusive and plus.
[02:43] And both of them are very similar to public health insurance and covers emergency events,
[02:49] emergency dental treatment, checkups with doctors, prescribed medicine, hospitalization.
[02:53] And the main difference between them is that exclusive package covers pre-existing condition.
[03:00] It is like chronic illness, injuries.
[03:02] So for making this insurance, we need answering for eight questions about your health.
[03:08] And then we can start to prepare for you this contract based on your.
[03:13] Okay, so this is just to just to sum it up.
[03:20] So this is the insurance I can use the publicly in frogging at any doctors, right?
[03:27] Sure.
[03:29] We have a base, a big base of clinics, hospitals, doctors who work in our company, and we can
[03:38] send it to you for information.
[03:41] Okay.
[03:44] Are there any nearby, uh, you have any, uh, sure, we can send you, uh, a link where you
[03:54] can find, uh, uh, in your location, what doctors we can, uh, we have in, uh, our company.
[04:03] But if you are going to doctor who don't work with our company, uh, in that case, you need
[04:11] to pay, uh, your cell phone.
[04:14] Uh, uh, maybe visiting or some prescript medicine, but then you need to go to have a sense line
[04:20] and then, uh, or found you money, what you had paid on this.
[04:25] Uh-huh.
[04:26] Uh-huh.
[04:27] So you're refounding it.
[04:28] Fine.
[04:29] Visiting doctor that is not covered by you.
[04:31] Uh-huh.
[04:32] Okay.
[04:36] Okay.
[04:37] Okay.
[04:38] Perfect.
[04:39] I think to your email, what you write on our websites, uh, the price offer of two kind
[04:42] of comprehensive, uh, health insurance and, uh, writing, uh, I, for the few minutes, I
[04:49] write to you difference between the, is both of packages and, uh, uh, then you can answer
[04:56] on this email and maybe ask some questions, what interests you.
[05:00] Mm-hmm.
[05:01] Mm-hmm.
[05:02] Okay.
[05:03] I'd be glad to answer all of your questions and help you with the process of making this
[05:06] interest.
[05:07] Okay.
[05:08] Okay.
[05:09] Okay.
[05:10] Sounds perfect.
[05:11] Okay.
[05:12] So I will wait for your email and then I will check, uh, if, uh, this is something I'm looking
[05:15] for, then I will reply.
[05:16] Okay.
[05:18] I sent it to you for a few minutes ago.
[05:20] If you can.
[05:21] Mm-hmm.
[05:22] Let me just check my email.
[05:23] Sure.
[05:24] Just allow me a moment, please.
[05:25] Yeah.
[05:36] Mm-hmm.
[05:37] And, uh, this can be paid, uh, monthly, right?
[05:42] Because, because commercial insurance usually, uh, need to pay once for all insurance period.
[05:49] Mm-hmm.
[05:50] Mm-hmm.
[05:51] Mm-hmm.
[05:52] Okay.
[05:53] Okay.
[05:54] So we have, this, this one doesn't work for me.
[05:56] Sorry.
[05:58] Can you repeat please?
[06:00] Uh, sorry?
[06:02] Uh, can you repeat please?
[06:03] I, I don't hear you.
[06:04] This, this, this, yeah, this, this one doesn't work for me.
[06:06] This one doesn't work for me.
[06:08] I'm looking something which, uh, I can actually pay month by month.
[06:12] Oh, uh, in that case, uh, it, uh, just, uh, public health insurance because, uh, all commercial
[06:22] insurance, uh, you need to pay for all, uh, period what you need, but you can, to make
[06:27] this insurance for one year or maybe six months.
[06:30] Mm-hmm.
[06:32] Mm-hmm.
[06:33] But no, for, uh, uh, you can make this insurance for one month.
[06:39] Then you need to, uh, make, uh, a new insurance every month.
[06:44] Mm-hmm.
[06:45] Mm-hmm.
[06:46] Mm-hmm.
[06:47] Okay.
[06:49] Okay.
[06:50] Okay.
[06:51] Okay.
[06:52] Okay.
[06:53] I see.
[06:54] If you're interested in, if you're interested in public health insurance, but I don't think
[06:55] that, uh, uh, you can have this kind of insurance.
[06:56] But.
[06:57] Yeah.
[06:58] Yes.
[06:59] Yes.
[07:00] I am.
[07:02] I am interested in public health insurance.
[07:03] Uh, in that case, I can, I can send you, uh, I can tell you the phone number on, uh,
[07:06] VZP.
[07:07] It is public health insurance in Czech Republic.
[07:08] And you can.
[07:09] Okay.
[07:10] Call VZP.
[07:11] Call them and ask if you can have public health insurance or you're still interested in commercial
[07:18] health insurance.
[07:19] Mm-hmm.
[07:20] Mm-hmm.
[07:21] Mm-hmm.
[07:22] Okay.
[07:23] Okay.
[07:24] Okay.
[07:25] Okay.
[07:26] Okay.
[07:27] I will, I will find number online.
[07:28] I already was, uh, calling them before.
[07:29] So I have the number.
[07:30] Okay.
[07:31] In another way, uh, if, um, you need to stay in, uh, commercial insurance, it will be enough
[07:36] to reply me on this email, what I sent you.
[07:39] Mm-hmm.
[07:40] Mm-hmm.
[07:41] Mm-hmm.
[07:42] Okay.
[07:43] Okay.
[07:44] Okay.
[07:45] Perfect.
[07:46] Thank you very much for your help today.
[07:47] And wish you a good day.
[07:48] Thank you.
[07:49] Wish you a good day, too.
[07:50] Thank you.
[07:51] Bye.
[07:52] Bye.
[07:54] Bye.