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Detail hovoru

ID: 1763035544696:ccxmlSession_80070205

Základní informace

Datum a čas
Čt 13.11.2025 13:05
Směr hovoru
příchozí
Volající → Volaný
+420777023471 → +420225354940
Připojené číslo
215
Agent
Demeter Zsila (215)
Jazyk
en
Délka hovoru
01:55
Celkový čas
02:42
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:01] Hello, good afternoon. This is Demeter, insurance company PVZP. How can I assist you?
[00:06] Hi, so I currently have a foreigner's comprehensive medical insurance plan, but I need to extend
[00:16] it. Right now, it's only until July 25th. I need to extend it to August 31st of 2026.
[00:21] Oh, thank you very much for this information. Actually, under your phone number, I see now
[00:25] a system under the name Max Cohen with DER. Sorry for my pronunciation. Your current insurance
[00:33] which is comprehensive health insurance plus. And if you would like to renew it, it is so
[00:39] the renewing process carried out by concluding a new contract with a new number. So we can
[00:45] send all the necessary information to your email. Can we send to the same email which
[00:50] we have in your policy? Yes. Is there no way to just over the phone extend the add a month
[00:59] or it needs to be a new contract completely? It will be possible. So if you would like,
[01:04] I can forward this information to my colleague and she will contact you, I suppose, in a
[01:09] few minutes. Yeah. And then I would just pay for one more month, correct? Like it wouldn't
[01:15] be a... Yes, it will be possible to specify for how long it will be needed to conclude
[01:20] or prolong your insurance. And then you will receive all the necessary information, including
[01:26] price. It will be needed also to answer the health condition questions once again. Okay.
[01:33] Sounds good. Thank you. Okay. So you're welcome.
[01:37] Yes. Kindly please expect a contact from our side. So I will forward this information to
[01:42] my colleague and she will contact you. Okay. Sounds good. Thank you.
[01:47] Anytime. You're welcome. And thank you very much too for your time. Have a nice day.
[01:52] All right. Goodbye.