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Detail hovoru

ID: 1763026944414:ccxmlSession_80003513

Základní informace

Datum a čas
Čt 13.11.2025 10:42
Směr hovoru
příchozí
Volající → Volaný
+420233006311 → +420225354950
Připojené číslo
209
Agent
Veronika Bartolovicová (209)
Jazyk
en
Délka hovoru
07:35
Celkový čas
07:52
admin PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:00] Good afternoon, Veronika Bartolovic from Travel Insurance Online. How can I help you?
[00:06] Good afternoon, can you speak English to me?
[00:09] A little bit, yes.
[00:12] So I want insurance for my son, travel insurance for four days.
[00:19] We are traveling to Paris.
[00:23] So I can send you what information we will need for travel insurance
[00:29] and then we can send you calculation
[00:33] and our offer and...
[00:36] I actually talked with your customer here already before your call.
[00:41] Please.
[00:42] And I actually had a converser talk with a customer here already when before talking to you.
[00:51] She transferred the call to you but before the call transfer she told me all the calculations
[00:57] and it cost me 90 check crowns with discount.
[01:01] Okay, so you know price?
[01:03] Yes, yes.
[01:04] Okay, okay, sure, okay.
[01:08] So Paris, yes, okay, so France, okay, and for four days what dates?
[01:19] It's from today 13th to 16th.
[01:23] From today to 16th, okay.
[01:28] Do you need some sports or?
[01:33] No, no sports.
[01:35] No sports.
[01:36] Okay, and you need insurance for, for two persons or?
[01:44] It was for my son.
[01:46] Just, just for your son, yes?
[01:48] Yes, yes.
[01:49] Okay, and his age please?
[01:53] He is one year old.
[01:55] One year old, okay.
[01:58] So for just him, yes, travel insurance.
[02:01] Okay, and he is, he is insurance, he, he have, he have insurance in VZPS?
[02:09] Yes, yes, yes.
[02:10] Okay, and so what price, what price tell you my colleague?
[02:19] She told me 90 check crowns for four days.
[02:23] 90 check crowns, okay, so it will be.
[02:27] Which includes emergency medical expenses and other,
[02:34] which includes emergency medical expenses.
[02:37] Yes, yes, sure, okay, so it's, and the medical, medical expenses, okay.
[02:39] Okay, and the medical, medical expenses and other, which includes emergency medical expenses?
[02:40] Yes, yes, sure, okay, so it's, and the medical, medical expenses and other, which includes emergency medical expenses?
[02:41] Yes, yes, sure, okay, so it's, and the medical, medical expenses and other, which includes emergency medical expenses?
[02:47] Yes, yes, sure, okay, so it's, and the medical, medical expenses and other, which includes emergency medical expenses?
[02:48] Yes, yes, sure, okay, so it's, and the medical, medical expenses and other, which includes emergency medical expenses?
[02:49] Yes, yes, sure, okay, so it's, and the medical, medical expenses?
[02:50] Yes, yes, sure, okay, so it's, and the medical, medical expenses?
[02:51] Medical expenses was five million or do not know.
[02:52] It was like 25 million.
[02:54] It was like 25 million.
[02:55] It was like 25 million.
[02:56] It was like 25 million.
[02:57] 25, okay.
[02:58] And it also includes the hospital charges and other stuff, no?
[03:02] And it also includes the hospital charges and other stuff, no?
[03:03] And it also includes the hospital charges and other stuff, no?
[03:04] Yes, yes, sure, it's 80 check crowns.
[03:05] Yes, yes, sure, it's 80 check crowns.
[03:06] Yes, yes, sure, it's 80 check crowns.
[03:08] Okay, okay.
[03:09] If it was, if it was packaged with medical expenses 25 million and insurance of liability
[03:10] 10 million, that's all in this insurance.
[03:11] Okay.
[03:12] Okay.
[03:13] Yes, okay.
[03:14] Okay, okay.
[03:15] Okay, sure.
[03:16] So, I need, I need your name, your name.
[03:17] My name is Rabinder Singh.
[03:18] R, R for rabbit, R for rabbit.
[03:19] R for rabbit.
[03:20] Okay, okay.
[03:21] So, I need, I need your name.
[03:22] My name is Rabinder Singh.
[03:23] R, R for rabbit, R for rabbit.
[03:24] Okay, okay.
[03:25] So, I need, I need your name.
[03:26] My name is Rabinder Singh.
[03:27] R, R for rabbit, R for rabbit.
[03:28] Okay, okay.
[03:29] So, I need, I need your name.
[03:31] My name is Rabinder Singh.
[03:32] R, R for rabbit, R for rabbit.
[03:33] Okay, okay.
[03:34] So, I need, I need your name.
[03:35] My name is Rabinder Singh.
[03:37] So, I need your name.
[03:38] My name is Rabinder Singh.
[03:40] Okay, okay.
[03:41] So, I need your name.
[03:44] My name is Rabinder Singh.
[03:45] R, R for rabbit, R for rabbit.
[03:46] Yes.
[03:48] A for America.
[03:49] Uh-huh.
[03:51] B for boy.
[03:52] I for India.
[03:53] N for North.
[03:55] E for dog.
[03:57] E for elephant.
[04:01] E for?
[04:04] Elephant.
[04:06] Okay.
[04:08] And R for red.
[04:09] R, okay.
[04:12] Yes.
[04:13] S-I-N-G-H.
[04:14] Sure.
[04:16] Space, Singh.
[04:17] Please.
[04:18] S-I-N-G-H.
[04:20] Okay.
[04:21] S-I-N-G-H.
[04:22] Space, Singh.
[04:25] Please.
[04:26] S-I-N-G-H.
[04:27] Okay.
[04:28] Then space.
[04:29] And then it's Singh.
[04:31] Rabinder Singh.
[04:32] Rabinder Singh.
[04:33] Yes.
[04:34] Yes.
[04:35] Singh.
[04:36] Okay.
[04:37] Uh, Rabinder.
[04:38] And, uh, okay.
[04:40] This is your sure name?
[04:41] Or?
[04:42] This is my, uh, this is my complete name.
[04:43] Rabinder Singh.
[04:44] Oh, Rabinder Singh.
[04:45] Okay.
[04:46] There is a space between the Singh and Rabinder.
[04:47] Uh-huh.
[04:48] Okay.
[04:49] Uh, so, uh, your date of birth?
[04:50] My date of birth is 8th of January.
[04:51] Oh, okay.
[04:53] Uh-huh.
[04:55] Okay.
[04:59] Uh, so, uh, your date of birth?
[05:00] My date of birth is 8th of January.
[05:01] Uh-huh.
[05:02] Okay.
[05:03] My date of birth is 8th of June.
[05:04] Please.
[05:06] 8th of June.
[05:08] 8th of June.
[05:09] Okay.
[05:10] 1990.
[05:11] 1990.
[05:12] Okay.
[05:13] Your, your email, please.
[05:14] Uh, my email is RabinderBiotech@gmail.com.
[05:17] RabinderBiotech.
[05:18] Yes.
[05:19] Yes.
[05:20] Uh, at Gmail?
[05:21] Gmail.
[05:22] Gmail.
[05:23] Okay.
[05:25] Uh, your telephone number?
[05:26] Uh, 732-990-766.
[05:29] 766.
[05:30] Okay.
[05:31] And your address in Czech Republic?
[05:38] My address is Trebon, Novohorodska, 115.
[05:42] Novohorodska, 115.
[05:43] Okay.
[05:45] And your address in Czech Republic?
[05:46] My address is Trebon, Novohorodska, 115.
[05:47] Novohorodska, 115.
[05:47] Okay.
[05:49] And your address in Czech Republic?
[05:50] My address is Trebon, Novohorodska, 115.
[05:51] Novohorodska, 115.
[05:52] Okay.
[05:53] And your address in Czech Republic?
[05:55] My address is Trebon, Novohorodska, 115.
[05:56] Novohorodska, 115.
[05:57] Okay.
[05:58] And your address in Czech Republic?
[05:59] My address is Trebon, Novohorodska, 115.
[06:00] Novohorodska, 115.
[06:03] Okay.
[06:04] And your address in Czech Republic?
[06:05] My address is Trebon, Novohorodska, 115.
[06:07] Novohorodska, 115.
[06:09] Sorry.
[06:10] Novohorodska, 115.
[06:11] Five.
[06:13] Five.
[06:16] One second.
[06:18] Novohorodska, 115.
[06:19] One, one, five, five.
[06:20] Two times one.
[06:21] Two times one.
[06:23] Ah, yeah.
[06:24] Okay.
[06:25] Five, five.
[06:26] Two, five.
[06:27] Yes.
[06:28] Uh-huh.
[06:29] Okay.
[06:30] Uh, yes.
[06:32] Trebon.
[06:33] Okay.
[06:34] Sure.
[06:35] Uh, okay.
[06:36] And, uh, now I need, uh, name your, your son.
[06:39] Okay.
[06:40] So it's Anhad.
[06:41] Anhad.
[06:42] Anhad.
[06:43] Okay.
[06:45] So, uh, I'm going to give you a name.
[06:48] Uh, I'm going to give you a name.
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