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Detail hovoru

ID: 1762956861812:ccxmlSession_79860471

Základní informace

Datum a čas
St 12.11.2025 15:14
Směr hovoru
příchozí
Volající → Volaný
+420773710053 → +420225354940
Připojené číslo
218
Agent
Milena Hrycka (218)
Jazyk
en
Délka hovoru
10:19
Celkový čas
10:54
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:00] Hello. Insurance company PVCHP. My name is Melena. How can I help you?
[00:04] Hello. I want to ask you some questions about the health insurance.
[00:11] Sure.
[00:12] Well, is it, your insurance, is it only covering Czech Republic?
[00:19] No, we can cover Schengen zone.
[00:26] Okay. You know, let me tell you our situation.
[00:29] My husband and I, we live in Czech Republic for years and we have Cigna.
[00:35] But now we want to change our, because it was based on my husband's employer.
[00:41] So now we are changing it and we want to get health insurance, private health insurance ourselves.
[00:48] I was, so many people recommended you guys.
[00:52] So I want to see what you can offer.
[00:54] So what we need is to cover Czech Republic and Europe or worldwide, excluding America.
[01:02] So we can propose you.
[01:06] For, I'm just asking you, for how long do you need this insurance?
[01:10] For one year. Let's say one year. Yeah.
[01:13] Okay. In that case, usually we propose on this period, a comprehensive health insurance.
[01:19] And now we can do a type of comprehensive insurance.
[01:23] It is plus comprehensive health insurance plus and exclusive.
[01:26] Both of these packages are accepted by the Ministry of Interior.
[01:30] Both of these packages cover.
[01:32] Sorry, can you talk a bit louder?
[01:34] Sure. Sure. I'm sorry.
[01:36] Oh, wonderful. Thank you.
[01:37] So both of these packages are accepted by the Ministry of Interior and are very similar to public health insurance, VZP.
[01:47] And covers emergency events, emergency dental treatment, checkups, doctors, prescribes, medicine and hospitalization.
[01:55] The main difference between these both kind of insurance is that exclusive package covers also pre-existing conditions.
[02:06] Like asthma and another.
[02:10] Okay. So this is the only difference.
[02:14] Yes. It is the difference between and limits.
[02:19] The exclusive package have no limits.
[02:21] And plus package have limits for dentists and prescribed medicine.
[02:27] Dentists and prescriptions.
[02:31] And how much is the dentist limit for plus?
[02:34] For plus. Wait a moment, please.
[02:41] If it's exclusive, there is no dentist limit as well?
[02:43] It's no limit.
[02:46] So plus package have limit to 5,000 check chrome for emergency dental treatment.
[02:53] For only emergency.
[02:55] Like for example, cleaning, hygiene is not included.
[02:58] Yes. Only emergency.
[03:00] Only emergency.
[03:03] So everything is only emergency, yeah?
[03:05] No, just dentists.
[03:10] Just dentists.
[03:11] And prescription, how much plus covers?
[03:15] It's 2,000-5,000 chechromes.
[03:17] 2,500.
[03:20] 5,000 chechromes.
[03:22] Oh, 5,000. Okay.
[03:24] 5,000 chechromes.
[03:26] Now exclusive package is better, it is the best our product and now it's cheaper because we have special discount for this package.
[03:42] But making this insurance, you need to answer on 8 questions.
[03:46] It is like health care.
[03:47] Health questionary about your health and when you will be all answers.
[03:53] No, we can make this insurance.
[03:55] And this one includes only euro, only cheque?
[04:01] No, no, we can make it on Schengen zone too.
[04:06] Schengen and cheque.
[04:12] UK is not included?
[04:14] Just Schengen.
[04:21] Just Schengen.
[04:23] Okay, and how much is it?
[04:27] It's 12 months, I just, can you tell me your phone number please?
[04:34] 773-7171-0053.
[04:45] How old are you?
[05:09] So I am 40, my husband is 48.
[05:17] We'll be close to health discount, so the price for you for exclusive package will be 17.
[05:39] Okay, so you can make it on the same day.
[05:40] Okay, so you can make it on the same day.
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