[00:01] Hello, do you hear me? It's a PVZP insurance company. [00:04] Yeah, yeah, yeah. You hear me? [00:06] Super. Yes, I hear you. [00:07] I'm sorry. [00:08] Oh, that's a problem. [00:11] Okay, if you want, you can spell me your email, [00:14] and I will send you information and terms and conditions to your email. [00:18] Yes, yes. Just a second. [00:22] M, like November. [00:24] Okay, November. [00:26] F, like Foxtrot. [00:31] Okay. [00:32] O, like Oscar. [00:35] Okay. [00:36] R, like Romeo. [00:38] Romeo. [00:39] O, like Oscar. [00:41] Oscar. [00:42] S, like Sierra. [00:44] Sierra. [00:46] P, like table. [00:49] Table. [00:51] O, like Oscar. [00:54] O. [00:55] V, like victory. [00:58] Victory. [00:58] E, like echo. [01:02] Echo. [01:03] P, like tango. [01:06] Tango. [01:08] S, like Sierra. [01:11] Sierra. [01:12] You have N for O, S, T, O, V, T, S. [01:15] Yes, I hear it. [01:17] S, like, add. [01:19] Add. [01:21] Gmail.com. [01:23] Gmail.com. [01:25] Okay, super. [01:26] Okay, and... [01:27] Like, Natalia is my name. [01:30] Okay. [01:30] F, like, for O, so that's my surname. [01:32] Yeah. [01:33] So, could you just... [01:36] I have to analyze this. [01:37] I can't make any solution. [01:39] But can I come, for example, on Friday, [01:42] like, to make all the payments and to prolong it somehow? [01:46] Yeah, sure. [01:49] You can come to our office. [01:50] If you want. [01:51] Or we can make this insurance online. [01:54] And then... [01:55] Ah, it's possible, right? [01:56] Yes, it's possible. [01:57] I'm working, and it would be necessary to... [02:00] Somehow to plan some few hours to get to the office and... [02:06] I understand. [02:07] I understand. [02:08] But we have the option for the concluding insurance online. [02:11] I will send you all information to your email. [02:14] And then if you want the concluding insurance [02:16] and you choose some one of the insurance for... [02:21] For how many months you want to conclude, [02:22] you can answer to our email. [02:24] Send me your details, like name, surname, date of birth, [02:28] and then other. [02:29] You can find this list. [02:30] Maybe the back card. [02:32] Do you need this information? [02:33] A passport? [02:34] What do you need? [02:35] No, no. [02:36] We need only your answer in the email. [02:39] I will also send you a list of the date, [02:42] what we need for the concluding insurance. [02:44] And you will answer to our email. [02:47] Send me your details. [02:48] And then we also... [02:50] We also need to fill the health questionnaire form. [02:53] We have eight questions and a short answer, yes or no. [03:00] If you have all of the answers, no, [03:03] that you don't have chronic illnesses, [03:05] that you don't apply some medicine, [03:07] in this case, this price what I will send you [03:13] is valid for your case. [03:15] And we will prepare for you a new draft contract. [03:18] But if you have some chronic illnesses or... [03:21] You're applying some medicines, permanent, [03:23] and another health problem, [03:26] we need to send your form to the central office. [03:29] And central office prepare for you a special price [03:32] based on your health status. [03:34] Mm-hmm. [03:36] I don't have any chronical stuff, [03:39] just blood pressure, [03:41] but it's under my doctor's control. [03:43] They have all the signs there, [03:45] this prescription and everything. [03:47] So that's just the one thing I have. [03:50] Okay. [03:51] If it's... [03:53] If you mean, you can indicate it, [03:57] but if you mean it's not a reason [04:03] for sending for the central office, [04:05] you doesn't need to indicate it, [04:09] but it's only for you. [04:11] Okay. [04:12] And then you can send me this information [04:16] and based on these details, [04:17] we will prepare for you a draft contract [04:20] sent to you for the check. [04:21] If everything's okay, you can make a payment [04:24] information for the payment you can find [04:26] in the email with the draft contract. [04:30] It could be a QR code or something like that? [04:33] Yeah, sure, sure. [04:34] We have a link for the payment [04:35] and also we have a QR code [04:37] and bank account information. [04:39] And then after the payment, [04:41] we will send you the soft copy of your contract [04:44] to your email. [04:44] And then we have another option. [04:47] Also, we can send you the hard copy [04:51] by post to your address. [04:52] Okay. [04:54] Okay, okay, okay. [04:56] Okay. [04:57] I will send you all information [04:59] and then I will write your answer. [05:00] And maybe if you have some question, [05:02] you can also write your question to our email. [05:05] Uh-huh. [05:06] And this number, I'm just seeing on my screen, [05:09] it's not your direct number. [05:11] If I will have like some question... [05:14] In the email, what I will send you, [05:18] you can find the phone number [05:21] for the operator who... [05:24] have your case [05:26] and they help you with the concluding. [05:27] Okay, okay. [05:29] So it will be a manager who will deal with my case. [05:31] Because I just... [05:33] I just... [05:34] How to say? [05:34] I have not explained to... [05:36] I didn't want to start to explain to another person. [05:39] Anyway, if it will be somehow mentioned [05:42] about this discount, [05:43] 25% as we discussed it. [05:47] Can you please repeat that a bit here, you? [05:51] Yeah. [05:52] If I'm just trying to specify [05:57] about this discount, [05:58] you mentioned about this 25% discount. [06:01] So it will be prices with this information? [06:04] Yeah, sure. [06:05] I will send you information with the discount. [06:07] Okay, okay. [06:09] And just on the one question, [06:12] this system, [06:14] which has been working with Visitee [06:16] every month payment, [06:18] it doesn't work with your company, right? [06:21] Yes, exactly. [06:22] It doesn't have this option for the pay monthly. [06:24] Okay. [06:26] Anyway, just send me the whole information [06:29] and I will let you know. [06:31] Okay. [06:32] Sure, I will wait your answer. [06:34] Yeah, yeah. [06:35] I will analyze everything, [06:36] but probably I will make the payment tomorrow [06:40] or on Friday. [06:40] Okay, it's not a problem. [06:42] Usually, we can prepare for you [06:45] a new contract with the start date in the future. [06:49] For example, [06:50] we can prepare for your contract today [06:54] with the start date today, [06:55] only from tomorrow, for example. [06:57] I'm not... [07:01] I've been asking if you can do it for yesterday. [07:03] Because I don't know. [07:05] I didn't really know. [07:07] I understand that I'm not... [07:09] I am responsible for that. [07:11] But we just started to get these cards, [07:15] these VDP cards, [07:16] and it was minimum information about the insurance. [07:19] And I was really stressed and shocked [07:22] when I just recognized that I had to start to do it [07:25] from 22nd of October. [07:27] I get my card on the 22nd of October [07:30] and nobody told me about it. [07:32] I understand. [07:33] They just started to do that [07:35] and it's minimum information about that. [07:37] I understand, but it's... [07:41] I think it's the main information [07:44] what the Ministry of Interior needs to give for you [07:47] about your insurance, [07:48] but it's so... [07:51] It's just my responsibility. [07:55] I know. [07:56] I hope they will not punish me for that. [08:00] I don't know. [08:01] Because it just started to work [08:02] and now I see this information. [08:05] But, like, [08:05] a few weeks ago when I got it, [08:07] nothing. [08:08] I understand. [08:10] Okay. [08:11] I'm waiting for the information from your side [08:14] and I'm going to inform you as soon as possible. [08:17] Okay. [08:18] Thank you for the information. [08:20] And you're calling. [08:20] I will wait for your answer. [08:22] Thank you so much. [08:23] Thank you for calling. [08:23] Bye. [08:23] Thank you.