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Detail hovoru

ID: 1762953662252:ccxmlSession_79837648

Základní informace

Datum a čas
St 12.11.2025 14:21
Směr hovoru
příchozí
Volající → Volaný
+420773726923 → +420225354940
Připojené číslo
208
Agent
Vladyslava Schevchuk (208)
Jazyk
en
Délka hovoru
07:18
Celkový čas
07:43
hiff PVZP
Nahrávka:

Hodnocení hovoru

Pro tento hovor zatím není uložené hodnocení.

Transkripce

[00:00] Hello, it's a PVDP insurance company.
[00:02] My name is Vladislava.
[00:03] How can I help you?
[00:04] Good afternoon.
[00:07] My name is Natalia.
[00:08] Just want to need your advice and specification.
[00:14] Previously, I had VZP, but I got different Povolonek Pobytu, VZP, United Pobytu,
[00:27] VZP, yes, and it's available to, it's valid till 2030, and I've been asked to change the
[00:39] type of insurance, because previously I had just VZP.
[00:43] Okay, may I ask you, do you work here in Czech Republic?
[00:47] I work officially, but I have OSVHF.
[00:52] OSVHF, okay, okay, I understand.
[00:55] It's complicated, I know.
[00:57] I understand.
[00:58] Okay.
[00:59] In this case, you need to buy our insurance.
[01:03] Okay, may I ask you for how long you want to buy insurance?
[01:07] I want to, previously I didn't check, because why I'm so fast, like, to calling, because
[01:14] I get my card in the end of October, but I didn't been informed that I lost my VZP.
[01:20] That's why my lawyer called me and asked me, like, to solve it as soon as possible, and
[01:25] I have no idea about the prices and what should be done.
[01:28] Okay, we can...
[01:29] We have two types of insurance.
[01:32] The first of the type of the insurance is the basic health insurance.
[01:37] The basic health insurance cover only emergency cases.
[01:41] Another one is the comprehensive health insurance.
[01:45] The comprehensive health insurance cover all medical care here in Czech Republic.
[01:50] Is there something like public health insurance, what you have in the VZP?
[01:55] And also it's important, usually, practice records.
[02:01] Working with you, right?
[02:03] Because I have to be sure that my practice record is working.
[02:06] Yes, but usually, we have the list of the doctors, and you can check your doctor, your
[02:16] practitioner doctor in our list, in our website.
[02:20] Uh-huh.
[02:22] If your doctor have a contract with our, this is our company.
[02:27] How can I do that?
[02:28] You can find the list of the doctor in our website.
[02:35] Yes, I'm on your website, so information for VZP clients about us, contacts, my VZP.
[02:41] What should I check for it?
[02:43] Okay, this is a company.
[02:46] Okay, I can recommend you find in Google.
[02:55] Uh-huh.
[02:56] I spell you in Czech.
[02:59] Is that Seznam?
[03:02] Uh-huh.
[03:04] It means list.
[03:05] Seznam.
[03:06] Seznam.
[03:07] Smlovnych.
[03:08] Smlov.
[03:11] Smlovnych.
[03:14] Smlovnych.
[03:15] Uh-huh.
[03:16] Darzizeni.
[03:17] Just a second.
[03:21] Darzizeni.
[03:22] VZP.
[03:29] VZP.
[03:31] You can try to check in Google, and usually, Google find it.
[03:42] Uh-huh.
[03:44] Pojštavna.
[03:44] Pojštavna.
[03:47] Pojštavna poskytowatela.
[03:48] No, no.
[03:49] VZP.
[03:50] VZP.
[03:52] Zdravotnej pojštiny.
[03:53] Uh-huh.
[03:58] Okay, I will check it later, not to keep you.
[04:00] Okay.
[04:00] Very good.
[04:08] Okay.
[04:09] Could you just let me know this?
[04:12] About the payments, I have to know about this amount, everything, about the prices, how
[04:19] it should be done?
[04:20] Usually, our insurance, you need to conclude for months.
[04:28] It's work, not like public health insurance.
[04:34] Public health insurance, you pay monthly.
[04:36] But our insurance, usually, you need to conclude for four, for six, for ten.
[04:42] For six months, it's for your side, for how many months you want to conclude insurance.
[04:50] But you need to pay all of the amount for this four months or for six months.
[04:55] For example, if you want to conclude insurance for six months, you need to pay for this six
[05:04] months.
[05:04] May I ask you, how old are you?
[05:07] Forty-four.
[05:09] Oh, forty-three.
[05:10] No, forty-three.
[05:11] Four-three.
[05:14] Okay.
[05:14] Forty-three.
[05:15] Uh-huh.
[05:16] Okay.
[05:16] Okay.
[05:17] I'm just a husband.
[05:17] I'm just a loan.
[05:19] Okay.
[05:20] If you want to conclude insurance for six months, comprehensive health insurance, explosive,
[05:25] the price is 12,700 crowns for all of six months.
[05:32] Uh-huh.
[05:34] 12,000.
[05:36] 12,000.
[05:37] Yes, 12,700 crowns.
[05:41] Uh-huh.
[05:42] 12,700.
[05:43] For example, if you talk with you about insurance for 12 months, the price is 23,490.
[05:52] Let me think, because it's an unexpected statement for me, and I have to think how to coordinate
[06:03] with everything.
[06:04] And also, now we have a 25% discount.
[06:08] Is there a good deal for a longer insurance?
[06:15] For example, if you buy insurance for 12 months, the price is 23,490, but after discount, price
[06:23] is just a second place.
[06:24] I need to...
[06:25] I need to check.
[06:26] After discount, the price is 17,670 crowns for 12 months.
[06:37] For one year, right?
[06:39] Yes, for one year.
[06:41] And it's basic, or it's covering everything?
[06:45] It's covering everything.
[06:47] It's the comprehensive one.
[06:49] Uh-huh.
[06:50] Because I've been paying this VVP 3,000 something, something per month, so in general, it's less
[07:00] like if I were going to pay this for one year.
[07:03] Okay.
[07:05] Okay, okay.
[07:06] Do you hear me?
[07:11] I'm sorry, I don't hear you.
[07:15] I will call you back.