[00:00] Hello, good afternoon. [00:04] How can I help you? [00:05] Hello. [00:05] I'm calling regarding picking up my insurance. [00:10] So I can give you my insurance number to proceed? [00:17] Sure. [00:18] So it's 5220291373. [00:30] Yes. [00:36] Natalie. [00:43] Yes. [00:45] So I told that they sent the insurance back to your office. [00:57] And my husband would like to come and pick it up. [00:59] So I don't know what he needs. [01:01] Is there a document he needs to present to be able to pick it up from your office? [01:05] Okay. [01:06] You came to have a voice about for your originals and your insurance card, yes? [01:13] Yes. [01:14] From Monday to Friday from 8 to 5. [01:23] 8 p.m. or 9? [01:27] So what does he need? [01:35] Because I can't come, given that I'm having a baby. [01:37] Does he just need to come and collect it? [01:39] Yes. [01:39] Thank you, ma'am. [01:45] With the address? [01:46] Yes, please. [01:53] Please do. [01:55] Thank you. [01:55] And when he can come tomorrow. [02:03] All right. [02:05] Thank you very much. [02:06] Okay.